STUDENTS' RESEARCH WORK-3, SUPERVISED BY MD. MUSTAFIZUR RAHMAN SAMEEN

Author Topic: STUDENTS' RESEARCH WORK-3, SUPERVISED BY MD. MUSTAFIZUR RAHMAN SAMEEN  (Read 1259 times)

Offline Mustafizur rRhman

  • Hero Member
  • *****
  • Posts: 938
    • View Profile
Appendix
Background Information for Student’s Questionnaire
Please insert √ in the appropriate circle

Gender:      Female            Male

I am:        a 1st year student     in the middle of my studies     a final year student

Email (Optional):                     Cell no. (Optional):

The grade on my most recent College-leaving (HSC) certificate was (CGPA):
  2.51-3.00               3.01-3.50           3.51-4.00      
  4.01-4.50              4.51-5.00

My feelings about my Subject:
  Very satisfied              Satisfied           Neutral      
  Dissatisfied              Very dissatisfied




Please insert             in the appropriate Circle:

ACADEMIC Issue
Traits   Strongly Agree    Agree   Neutral    Disagree   Strongly Disagree
1.   The teachers prepare the lesson plan clear and logical content.    
 
 
 
 

2.   The teachers speak clearly in classroom   
 
 
 
 

3.   The teachers give clear, explicit directions for the future plan   
 
 
 
 

4.   The teachers give written comments in exam scripts   
 
 
 
 

5.   The teachers use appropriate examples and illustrations   
 
 
 
 

6.   The teachers do follow up the improvement of students   
 
 
 
 

7.   The teachers use class time properly and effectively   
 
 
 
 

8.   The teachers keep accurate accounting of student attendance    
 
 
 
 

9.   The teachers provide orientation for new students   
 
 
 
 

10.   The teachers are sincere to maintain counseling hour   
 
 
 
 

11.   The teachers take quizzes and other examination properly   
 
 
 
 

12.   The teachers invigilate examination halls properly   
 
 
 
 

13.   The teachers suggest standard text books   
 
 
 
 

14.   The teachers deliver lecture with up-to-date materials    
 
 
 
 

15.   The teachers evaluate the exam paper fairly   
 
 
 
 

Please insert             in the appropriate Circle:

INFRASTRUCTURE Issue
Traits   Strongly Agree    Agree   Neutral    Disagree   Strongly Disagree
               
16.   I am satisfied with the services of Classroom (Size, IT supports Furniture, Power supply)   
 
 
 
 

17.   I am satisfied with the services of Coordination Office (Helpful, Communicative, Offline support, Skilled)   
 
 
 
 

18.   I am satisfied with the services of English Language Lab (Quality equipment, Seating Capacity, Resource, Enough power supply)   
 
 
 
 

19.   I am satisfied with the services of Smart Classroom (IT support, Decoration, Seat Capacity, Sound quality)   
 
 
 
 


Please insert             in the appropriate Circle:

ATTITUDE towards Students
Traits   Strongly Agree    Agree   Neutral    Disagree   Strongly Disagree
20.   I am treated respectfully by the faculty members   
 
 
 
 

21.   I am treated respectfully by the non-teaching staff/administration   
 
 
 
 



Please insert             in the appropriate Circle:

STUDYING (In Department of English)
Traits   Strongly Agree    Agree   Neutral    Disagree   Strongly Disagree
22.   I do receive sufficient feedback on my studies   
 
 
 
 

23.   My capability to work in an international working environment has been improved   
 
 
 
 

24.   My interest in studying English and cultures has improved   
 
 
 
 





Offline Mustafizur rRhman

  • Hero Member
  • *****
  • Posts: 938
    • View Profile
References
Aitken, N. D. (1982). College student performance, satisfaction and retention. Journal of Higher Education, 53, 32-50.

Astin, A., Korn, W., & Green, K. (1987, Winter). Retaining and satisfying students. Educational Record, 36-42.

Bailey, B. L., Bauman, C., & Lata, K. A. (1998). Student retention and satisfaction: The evolution of a predictive model. (ERIC Document Reproduction Service No. ED 424797).

Betz, E. L., Menne, J. W., Starr, A. M., & Klingensmith, John E. (1971). A dimensional analysis of college student satisfaction. Measurement and Evaluation in Guidance, 4(2), 99-106.

Borden, V. M. (1995). Segmenting student markets with a student satisfaction and priorities survey. Research in Higher Education, 36(1), 73-136.

Cheng, Y. C., & Tam, M. M. (1997). Multi-models of quality in education. Quality Assurance in Education, 5, 22-31.

Danielson, C. (1998). Is satisfying college students the same as decreasing their dissatisfaction?(ERIC Document Reproduction Service No. ED 422812).

Elliot, K. M., & Shin, D. (2002). Student satisfaction: An alternative approach to assessing this important concept. Journal of Higher Education Policy and Management, 24(2), 2002.

Fraser, B. J. (1994). Research on classroom and school climate. In D. L. Gabel (Ed.), Handbook of research on science teaching. New York: Macmillan.

Hatcher, L., Kryter, K., Prus, J. S., & Fitzgerald, V. (1992). Predicting college student satisfaction, commitment and attrition from investment model constructs. Journal of Applied Social Psychology, 22(16), 1273-1296.

Kotler, P., & Fox, K. F. (1995). Strategic marketing for educational institutions. Englewood Cliffs: Prentice Hall.

Love, B. J. (1993). Issues and problems in the retention of Black students in predominately White institutions of higher learning. Equity and Excellence in Education, 26(1), 27-37.

Redd, K. E. (1998). Historically black colleges and universities: Making a comeback. New directions for higher education (pp. 33-43). San Francisco: Jossey-Bass.

Sedlacek, W. E. (1987. Black students on White campuses: 20 years of research. Journal of College Student Personnel, 28(6), 484-495.

Stikes, C. S. (1984). Black students in higher education. Carbondale, IL: Southern Illinois University Press.

Suen, H. K. (1983). Alienation and attrition of Black college students on a predominately white campus. Journal of College Student Personnel, 24(2), 117-121.

Suhre, J. M., Jansen, P. W. A., & Harskamp, E. G. (2006). Impact of degree program satisfaction on the persistence of college students. Higher Education, 54, 207-226.

Tinto, V. (1993). Leaving college. (2nd ed.). Chicago: University of Chicago Press.


Offline Mustafizur rRhman

  • Hero Member
  • *****
  • Posts: 938
    • View Profile
Conclusion
The study concludes with the statement that the student’s satisfaction level regarding the education quality and administrative services of the Department of English of Daffodil International University is a positive step and it ensures the students’ needs and wants.
Some finding have found in academic and administrative aspects of the department of English of Daffodil International University through this study. Students are very satisfied with accurate accounting of their attendance kept by their teacher, with the quizzes and other examination taken properly by the teachers etc. Students are also pleased with the services of classrooms, environment, and attitude of the teachers towards the students. Students are not satisfied with the evaluation of examination scripts by the teachers, with the services of smart classrooms, coordination office, English Language Lab etc.
The students of the department of English want written comments in their examination scripts by the teachers. They also want standard text books, more counseling hours, more examples on specific topics etc. They also want more IT support, seating capacity, sound system in smart classroom and English Language Lab etc.

Offline Mustafizur rRhman

  • Hero Member
  • *****
  • Posts: 938
    • View Profile
Recommendations
The recommendations for the department to improve students’ satisfaction level regarding academic quality and administrative services are stated below - 
•   The department should make sure that the teachers are evaluating the exam scripts of the students fairly. Otherwise it will create a spot on the reputation of the department.

•   The teacher should give appropriate examples and illustrations to the students. It helps the students to understand a difficult topic easily.

•   The teacher should give standard books to the students which will be helpful to grasp the literature of a particular time as well as linguistic terms.

•   The teacher should follow up the improvement of the students regularly. Otherwise the weak students will remain weak forever.

•   The teachers should be responsible about maintain the counseling hour. It will help the student to know the lesson very clearly which they couldn’t understand in their class hour. It is the responsibility of a teacher to increase the consciousness about counseling hour among the students.

•   The teacher should give written comments in exam scripts. Otherwise the students will not mark their mistakes and they will not improve in their examinations.

•   The teachers should provide the up-to-date materials to the students. The world is updating day by day. For this reason the students should be updated day by day and to do this the teacher should help them.

•   The authority should give more concentration on the services of smart classroom by giving well decoration, proper sound system, IT facilities and well organized seating capacity.

•   The authority should give concentration on the services of English Language Lab. They should be focused on the quality equipment, seating capacity, resource and enough power supply.

•   The coordination office should be more helpful towards the students. They should help the students to solve their academic and administrative problems.

•   The non-teaching staff/administration should be friendlier to the students. The job of the non-teaching staff is to help students as well as teachers in the department. So they have to do their job sincerely.

Offline Mustafizur rRhman

  • Hero Member
  • *****
  • Posts: 938
    • View Profile
•   Students are not satisfied with the attitude of the teachers to do follow up the improvement of the students. A teacher knows very well about the students’ quality and merit. It is a teacher’s responsibility to do his best to improve the quality of a weak student. To do this, the teacher should do the follow up the improvement of the students. The teachers of the Department of English are doing this fluently.

Students are not satisfied with the counseling hour of the teachers. Counseling hours help a weak student to improve. But according to the students it is visualized that an average number of teachers are sincere to maintain the counseling hour.

8 – 15% students are dissatisfied with these academic services and 28 – 32% students are neutral on these sections. Though these are sensitive issue, a clear statement is must. But these 30% students are confused about the services. If they receive these services properly then they would be able to choose a clear answer. It means that they are not familiar with these services or they are not pleased with these.

•   Students are not happy with the English Language Lab. Only 62% students are satisfied with the services of the lab. Rests of the students are not satisfied with the quality equipment, seating capacity, resource and enough power supply of the lab. 10% students are fully dissatisfied with the services of ELL and 28% are in neutral position. If these 28% students are really satisfied with ELL then they would choose the positive position. It means they are in confusion with ELL.

•   Students are not totally satisfied with the Smart Classroom. It could be an advantage of the department. Though it is not available in whole department, the students of English department of English are not familiar with this classroom very well. So the satisfaction level is poor as guessed.   

•   Only 62% students believe that their capability to work in an international working environment has been improved. The rests of the students are not satisfied with the statement.  It means the environment proved by the department is not up to the mark. 

Offline Mustafizur rRhman

  • Hero Member
  • *****
  • Posts: 938
    • View Profile
Findings
The findings of this study are stated below -
•   Satisfaction level is high on academic issue at teachers speak clearly in classroom, teachers use the class time clearly and effectively, teachers keep accurate accounting of students attendance, teachers take quizzes and other examination properly, teachers invigilate examination hall properly. About 75% - 85% students are satisfied in these sectors.
It means that the teachers are skilled so much that they are able to make the students understand the topics or the lessons very clearly, teachers are sincere to use and implement the 80 minutes’ class time properly, the teachers are honest to take all the quizzes and other examination etc.

•   Satisfaction level in an average area at teachers prepare the lesson plan clear, logical and sequential content, teachers give clear, explicit direction for the future plan, teachers suggest standard text books, teachers evaluate exam papers fairly. About 65% - 75% students are satisfied with these sectors.
It means that the lecture plans of the teachers are not clear to 25% - 35% students. Some students think that the teachers do not give direction for their future plan, they are not suggested standard text books by the teachers. It might be cause that students are not able to understand the lectures of the teachers and they are not able to perceive the direction positively.
Through these points, one alarming thing has raised that almost 30% students think that the teachers do not evaluate the exam paper properly. It is really a huge numbers. If it is true then it may create a great question on the ability of the teachers. Some research should happen to find the answer that why they are thinking like this.

•   Majority of the students are satisfied with the services of their classrooms. It gives a message that the services of the classrooms such as: seat capacity, IT facility, electric service, decoration etc. are very good. For this reason students are satisfied with this.

•   Most of the students think that they are well treated by the faculty members. It is good news that teachers are friendly as well as helpful towards students which will help the students to acquire pleasant learning.

•   More than 70% students think that by reading in this department their interest in English and culture has improved. It means that the department is providing the environment which is encouraging for the students to improve their cultural sense as well as English.

•   72% students are agreed that they are getting proper feedback from the teachers. Receiving feedback from teachers is encouraging for the students. If the teachers give feedback and the students can receive it with positive attitude then the future of the students will be bright. The percentage shows the sense of responsibility of the teachers to give feedback about their studies. 

•   Students are not satisfied with some areas. Around 30% students agree with that the teachers do not give written comments in exam scripts. It is usual that students will make mistakes in their exam scripts. But it is the responsibility of the teachers to identify the mistakes of students and help them to correct by giving written comments in their scripts. But according to a good number of students, teachers do not give written comments in their exam scripts. It is an alarming thing for this department.

•   Some students think that the teachers do not use appropriate examples and illustrations. Examples and illustration are important to make a complex discussion simple. A teacher can make the students understand a complex topic by using a relevant example or illustrations.

Offline Mustafizur rRhman

  • Hero Member
  • *****
  • Posts: 938
    • View Profile
Table: 27

Question   Choices   Scores   Percentage
My capability to work in an international working environment has been improved   Strongly Agree   9   18%
   Agree   22   44%
   Neutral   12   24%
   Disagree   3   6%
   Strongly Disagree   4   8%
N = 50
The above table: 27 indicates that about the students’ capability to work in an international working environment has been improved, 18% students are Strongly agree, 44% students are Agree, 24% are in Neutral Position, 6% are Disagree and 8% are strongly disagree.

Environment means the surrounding. A student’s activity depends on his study area. If the environment is international then the capability to work in an international area will be improved. According to the survey, more than 60% students are satisfied with the environment of Department of English and rests of the students are neutral or dissatisfied with the environment. It means they are demanding more international aroma in the environment of this department. 

Table: 28

Question   Choices   Scores   Percentage
My interest in studying English and cultures has improved   Strongly Agree   12   24%
   Agree   24   48%
   Neutral   7   14%
   Disagree   4   8%
   Strongly Disagree   3   6%
N = 50
The above table indicates that about the students’ interest in studying English and cultures has improved, 24% students are strongly agree, 48% students are agree, 14% are in neutral position, 8% are disagree and 6% are strongly disagree.

Culture is the part and parcel of a language. A student can introduce with a culture by studying its language. From this table it is clear that by reading in this department 72% students’ interest in studying in English and culture has improved. It means the department successfully providing the atmosphere to let the students know about English and its culture.


Offline Mustafizur rRhman

  • Hero Member
  • *****
  • Posts: 938
    • View Profile
Attitude towards Students

Table: 24

Question   Choices   Scores   Percentage
I am treated respectfully by the faculty members   Strongly Agree   12   24%
   Agree   25   50%
   Neutral   10   20%
   Disagree   3   6%
N = 50
The above table indicates that about the students are treated respectfully by the faculty members, 24% students are strongly agree, 50% students are agree, 20% are in neutral position and 6% are disagree.

The relationship between teacher and students is one of the most sacred relationships in the world. The students should respect their teacher as well as the teachers also show their gratitude towards students.  Most of the students of this department are satisfied with the attitude of faculty members towards them. It means that the relationship between the teachers and the students is very pleasant.

Table: 25
Question   Choices   Scores   Percentage
I am treated respectfully by the non-teaching staff/administration   Strongly Agree   9   18%
   Agree   23   46%
   Neutral   13   25%
   Disagree   5   10%
N = 50
The above table indicates that about the students are treated respectfully by non-teaching staff/administration, 18% students are strongly agree, 46% students are agree, 25% are in neutral position and 10% are disagree.

The job of the non-teaching staff is to help students as well as teachers in the department. According to the survey, an average number of students are not satisfied with the attitude of the non-teaching staff/administration. It means that the students demand more support from the non-teaching staff/administration.
Feelings about the study

Table: 26

Question   Choices   Scores   Percentage
I do receive sufficient feedback on my studies   Strongly Agree   5   10%
   Agree   31   62%
   Neutral   11   22%
   Disagree   2   4%
   Strongly Disagree   1   2%
N = 50
The above table indicates that about the students receive sufficient feedback on my studies, 10% students are strongly agree, 62% students are agree, 22% are in neutral position, 4% are disagree and 2% are strongly disagree.

Receiving feedback from teachers is encouraging for the students. If the teachers give feedback and the students can receive it with positive attitude then the future of the students will be bright. More than 70% students satisfied with the feedback of the teachers on their studies.

Offline Mustafizur rRhman

  • Hero Member
  • *****
  • Posts: 938
    • View Profile

Infrastructure Issue


Table: 20

Question   Choices   Scores   Percentage
I am satisfied with the services of Classroom (Size, IT supports Furniture, Power supply)   Strongly Agree   7   14%
   Agree   28   56%
   Neutral   6   12%
   Disagree   9   18%
N = 50
The above table indicates that about the satisfaction with the services of classroom, 14% students are strongly agree, 56% students are agree, 12% are in neutral position, 18% are disagree.
This table shows that the services of the classroom of this department are very good so that almost 80% students are satisfied with this. Though 18% students are not satisfied, the department can pride about the classrooms because 80% students are satisfied with the statement. 

Table: 21

Question   Choices   Scores   Percentage
I am satisfied with the services of Coordination Office (Helpful, Communicative, Offline support, Skilled)   Strongly Agree   6   12%
   Agree   27   52%
   Neutral   15   30%
   Disagree   2   4%
N = 50
The above table indicates that about the satisfaction with the services of coordination office, 12% students are strongly agree, 52% students are agree, 30% are in neutral position, 4% are disagree.
The job of coordination office is to provide various supports to the students. They should be helpful, communicative and skilled in assisting students. From the survey, it is plain that a moderate number of students are satisfied with the services of coordination office of the department of English.

Table: 22

Question   Choices   Scores   Percentage
I am satisfied with the services of English Language Lab (Quality equipment, Seating Capacity, Resource, Enough power supply)   Strongly Agree   6   12%
   Agree   25   30%
   Neutral   14   28%
   Disagree   3   6%
   Strongly Disagree   2   4%
N = 50
The above table indicates that about the satisfaction with the services of English Language Lab, 12% students are strongly agree, 30% students are agree, 28% are in neutral position, 6% are disagree and 4% are strongly Disagree.
English Language Lab of department of English of Daffodil International University is a wonderful infrastructure among the other universities of the country. This is enriched with the quality equipment, IT support and decoration. But only 42% students are satisfied with the services of this infrastructure. That means the student are demanding more services from English Language Lab.

Table: 23

Question   Choices   Scores   Percentage
I am satisfied with the services of Smart Classroom (IT support, Decoration, Seat Capacity, Sound quality)   Strongly Agree   5   10%
   Agree   22   44%
   Neutral   17   34%
   Disagree   6   12%
N = 50
The above table indicates that about the satisfaction with the services of Smart Classroom, 10% students are strongly agree, 44% students are agree, 34% are in neutral position, 12% are disagree.
Smart Classroom is a unique classroom initiated by Daffodil International University among the other universities of the country. This classroom has enhanced its beauty as well as quality through wonderful decoration, huge seat capacity, and improved sound and IT support. But the students of English department of English are not familiar with this classroom very well. So the satisfaction level is poor as guessed.   

Offline Mustafizur rRhman

  • Hero Member
  • *****
  • Posts: 938
    • View Profile
Table: 15

Question   Choices   Scores   Percentage
The teachers take quizzes and other examination properly   Strongly Agree   21   42%
   Agree   21   42%
   Neutral   7   14%
   Strongly Disagree   1   2%
N = 50
The above table indicates that about the teachers take quizzes and other examination properly, 42% students are strongly agree, 42% students are agree, 14% are in neutral position, and 2% are strongly disagree.
Quizzes and other examinations are working as the ladders of getting good marks. If the teachers take the quizzes and other examinations properly then it becomes easy for the students to gain good marks. 84% students of English department are satisfied with this statement. 

Table: 16

Question   Choices   Scores   Percentage
The teachers invigilate examination halls properly   Strongly Agree   22   44%
   Agree   20   40%
   Neutral   3   6%
   Disagree   2   4%
   Strongly Disagree   3   6%
N = 50
The above table indicates that about the teachers invigilate examination halls properly, 44% students are strongly agree, 40% students are agree, 6% are in neutral position, 4% are disagree and 6% are strongly disagree.
Proper invigilation of exam halls by the teachers plays a major role in the career of the students. If the teachers are unable to invigilate the exam halls properly then the seeds of crime get chance to grow up in the students’ mind. According to the survey the teachers of this department are doing the job perfectly. 84% students are satisfied with the activities of the teachers in this sector.

Table: 17

Question   Choices   Scores   Percentage
The teachers suggest standard text books   Strongly Agree   14   28%
   Agree   20   40%
   Neutral   10   20%
   Disagree   5   10%
   Strongly Disagree   1   2%
N = 50
The above table indicates that about the teachers suggest standard text books, 28% students are strongly agree, 40% students are agree, 20% are in neutral position, 10% are disagree and 2% are strongly disagree.
Text books are the essential needs of the students by which they can get sufficient idea about a topic. There are various interpretations of a single topic in today’s world. For this reason the teachers should suggest standard text book from which students will get proper idea. But a minimum number of students are not satisfied with the books given by the teachers.

Table: 18

Question   Choices   Scores   Percentage
The teachers deliver lecture with up-to-date materials    Strongly Agree   8   16%
   Agree   23   46%
   Neutral   14   28%
   Disagree   5   10%
N = 50
The above table indicates that about the teachers deliver lecture with up-to-date materials, 16% students are strongly agree, 46% students are agree, 28% are in neutral position, 10% are disagree.
The world is updating day by day. New materials are taking the position of the old ones. This term has come to the education sector also. Books of different sectors are also updating day by day and students should keep themselves relate with this. For this reason the teachers should update their lecture on specific topics. But in the department of English, nearly 60% students are satisfied with the up-to-date lectures of the teachers of this department.
Table: 19
Question   Choices   Scores   Percentage
The teachers evaluate the exam paper fairly   Strongly Agree   10   20%
   Agree   24   48%
   Neutral   7   14%
   Disagree   7   14%
   Strongly Disagree   2   4%
N = 50
The above table indicates that about the teachers evaluate the exam paper fairly, 20% students are strongly agree, 48% students are agree, 14% are in neutral position, 14% are disagree and 4% are strongly disagree.
This table shows an alarming data which can raise a question on the department. 18% students are not satisfied with the statement. The students think that the teachers do partiality in checking exam paper. 14% are silent in this statement. It indicates that they are not confident enough about their teachers’ behavior regarding checking exam script. Though the percentage of agree is higher than disagree, it is quite alarming for the department. A research should make about this statement that why they are thinking like this that the teachers do partiality in checking exam script. 

Offline Mustafizur rRhman

  • Hero Member
  • *****
  • Posts: 938
    • View Profile
Table: 11

Question   Choices   Scores   Percentage
The teachers use class time properly and effectively   Strongly Agree   10   20%
   Agree   30   60%
   Neutral   6   12%
   Disagree   4   8%
N = 50
The above table indicates that about the teachers use class time properly and effectively, 20% students are strongly agree, 60% students are agree, 12% are in neutral position, 8% are disagree.
Good implementation of class time is very important for the students to learn something from their teachers. And the teachers of Department of English of DIU use their class times properly and effectively. 80% students are satisfied with the class time used by their teachers.

Table: 12

Question   Choices   Scores   Percentage
The teachers keep accurate accounting of student attendance    Strongly Agree   18   36%
   Agree   21   42%
   Neutral   7   14%
   Disagree   3   6%
   Strongly Disagree   1   2%
N = 50
The above table indicates that about the teachers keep accurate accounting of student attendance, 36% students are strongly agree, 42% students are agree, 14% are in neutral position, 6% are disagree and 2% are strongly disagree.
Attendance is very important for a student to obtain a good grade. If the teachers do not keep accurate accounting of their attendance then all efforts will go to vein. But from this table it is clear that 80% students are satisfied with this statement which is really a positive side of this department.


Table: 13

Question   Choices   Scores   Percentage
The teachers provide orientation for new students   Strongly Agree   16   32%
   Agree   16   32%
   Neutral   11   22%
   Disagree   7   14%
N = 50
The above table indicates that about the teachers provide orientation for new students, 32% students are strongly agree, 32% students are agree, 22% are in neutral position, 14% are disagree.
Orientation is a key part of a newcomer’s life. It is a place where a new student can get the opportunity to introduce with all the teachers and students. According to the students, the department does not provide orientation for the new students regularly because the rate of dissatisfaction is not weak enough.
 
Table: 14

Question   Choices   Scores   Percentage
The teachers are sincere to maintain counseling hour   Strongly Agree   10   20%
   Agree   20   40%
   Neutral   16   32%
   Disagree   3   6%
   Strongly Disagree   1   2%
N = 50
The above table indicates that about the teachers are sincere to maintain counseling hour, 20% students are strongly agree, 40% students are agree, 32% are in neutral position, 6% are disagree and 2% are strongly disagree.
Counseling hour means to spend extra time behind students. It helps the students to know the lesson very clearly which they couldn’t understand in their class hour. It is the responsibility of a teacher to increase the consciousness about counseling hour among the students. From the table it is visualized that an average number of teachers are sincere to maintain the counseling hour.

Offline Mustafizur rRhman

  • Hero Member
  • *****
  • Posts: 938
    • View Profile
Table: 7

Question   Choices   Scores   Percentage
The teachers give clear, explicit directions for the future plan.   Strongly Agree   11   22%
   Agree   24   48%
   Neutral   10   20%
   Disagree   2   4%
   Strongly Disagree   3   6%
N = 50
The above table indicates that about the teachers give clear, explicit directions for the future plan, 22% students are strongly agree, 48% students are agree, 20% are in neutral position, 4% are disagree and 6% are strongly disagree.
The directions of the teachers play an important role in the students’ life to choose their career. According to the table it is clear that the students are satisfied with the direction of their teachers. But it is also noticeable that 20% students are neutral in that statement. It might be caused because of they are not giving importance to their teachers’ direction about their career.

Table: 8
Question   Choices   Scores   Percentage
The teachers give written comments in examination scripts.   Strongly Agree   4   8%
   Agree   18   36%
   Neutral   15   30%
   Disagree   5   10%
   Strongly Disagree   8   16%
N = 50
The above table indicates that about the teachers give written comments in examination scripts, 8% students are strongly agree, 36% students are agree, 30% are in neutral position, 10% are disagree and 16% are strongly disagree.
It is usual that students will make mistakes in their exam scripts. But it is the responsibility of the teachers to identify the mistakes of students and help them to correct by giving written comments in their scripts. But this table shows a different thing. Majority of the students think that the teachers do not give written comments in the examination scripts. It is an alarming thing for this department.
Table: 9

Question   Choices   Scores   Percentage
The teachers use appropriate examples and illustrations   Strongly Agree   7   14%
   Agree   23   46%
   Neutral   16   32%
   Disagree   2   4%
   Strongly Disagree   2   4%
N = 50
The above table indicates that about the teachers’ use appropriate examples and illustrations, 14% students are strongly agree, 46% students are agree, 32% are in neutral position, 4% are disagree and 4% are strongly disagree.
Examples are important to make a complex discussion simple. A teacher can make the students understand a complex topic by using a relevant example or illustrations. 60% students of English Department are satisfied with the using of appropriate example and illustrations of the teacher. As 32% students are in neutral position that means the teachers cannot satisfied the students by their examples.

Table: 10
Question   Choices   Scores   Percentage
The teachers do follow up the improvement of students   Strongly Agree   4   8%
   Agree   28   56%
   Neutral   14   28%
   Disagree   2   4%
   Strongly Disagree   2   4%
N = 50
The above table indicates that about the teachers do follow up the improvement of students, 8% students are strongly agree, 56% students are agree, 28% are in neutral position, 4% are disagree and 4% are strongly disagree.
A teacher knows very well about the students’ quality and merit. It is a teacher’s responsibility to do his best to improve the quality of a weak student. To do this, the teacher should do the follow up the improvement of the students. The teachers of the Department of English are doing this fluently.

Offline Mustafizur rRhman

  • Hero Member
  • *****
  • Posts: 938
    • View Profile
Academic Issue

Table: 5

Question   Choices   Scores   Percentage
The teachers prepare the lesson plan clear, logical and sequential content.   Strongly Agree   10   20%
   Agree   25   50%
   Neutral   11   22%
   Disagree   1   2%
   Strongly Disagree   3   6%
N = 50
The above table indicates that about the teachers prepare the lesson plan clear, logical and sequential content, 20% students are strongly agree, 50% students are agree, 22% are in neutral position, 2% are disagree and 6% are strongly disagree.

This table indicates that the majority of the students are happy with the lesson plan prepared by the teachers. The lessons of the teachers are clear and logical. It also indicates that the teachers are devoted to convey their lectures in clear and logical way which is related to the students’ courses as well as their future.

Table: 6

Question   Choices   Scores   Percentage
The teachers speak clearly in classroom.   Strongly Agree   14   28%
   Agree   24   48%
   Neutral   6   12%
   Disagree   3   6%
   Strongly Disagree   3   6%
N = 50
The above table indicates that about the teachers speak clearly in classroom, 28% students are strongly agree, 48% students are agree, 12% are in neutral position, 6% are disagree and 6% are strongly disagree.
This table indicates that the majority of the students are agreeing with the statement that the teachers speak clearly in the classrooms. It means the teachers are skilled so much that they are able to make the students understand the topics or the lessons very clearly.

Offline Mustafizur rRhman

  • Hero Member
  • *****
  • Posts: 938
    • View Profile
Data Collection and Analysis


The data for the study were collected from 50 students of Department of English of Daffodil International University. To collect the students’ response about their satisfaction level regarding academic quality and administrative services of their department, the researchers talked with the students and received the answers of the questionnaire after an explanation of the purpose of the study and some preliminary instructions. The data collected from the students were then scored by hand.

A detail analysis has been given below for each table -

Table: 1 - Gender of the Students

Choices   Scores   Percentage
Female   20   40%
Male   30   60%

The above table indicates that about the gender of the students, it is observed that 40% students are female whereas 60% students are male.


Table: 2 – Year of the student

Choices   Scores   Percentage
1st year student   9   18%
In the middle of study   19   38%
A final year student   22   44%


The above table indicates that about the educational year of the students, it is observed that 18% students are 1st year students, 38% are in the middle of their study and 44% students are from final year.




Table: 3 – Grade of college-leaving (HSC) certificate

Choices (GPA)   Scores   Percentage
2.51 – 3.00   4   8%
3.01 – 3.50   5   10%
3.51 – 4.00   14   28%
4.01 – 4.50   11   22%
4.51 – 5.00   16   32%


The above table indicates that about the grade of college-leaving certificate, it is observed that 8% students are from GPA 2.51 – 3.00, 10% students are from GPA 3.01 – 3.50, 28% students are form GPA 3.51 – 4.00, 22% students are from GPA 4.01 – 4.50 and 32% students are from GPA 4.51 – 5.00.

Table: 4 - Happy to choose to study the subject

Choices   Scores   Percentage
Very Satisfied   7   14%
Satisfied   28   56%
Neutral   12   24%
Dissatisfied   2   4%
Very Dissatisfied   1   2%

The above table indicates that about the satisfaction of the students to choose the subject, it is observed that 14% students are very satisfied, 56% are satisfied, 24% are neutral, 4% are dissatisfied and 2% are very dissatisfied.

Students’ questionnaire

The students’ questionnaire contained 24 items which were divided into 4(four) parts including academic issue, infrastructure issue, attitude towards students and feelings after studying in English department.


Furthermore, a detail analysis from question number 1 to 24 has given below.

Offline Mustafizur rRhman

  • Hero Member
  • *****
  • Posts: 938
    • View Profile
Research Design and Methodology

Subjects

This study is conducted with 50 tertiary level students randomly selected from the Department of English of Daffodil International University. All the students possess Bengali as their mother language and are learning English as their foreign language.

Instruments

In order to address and explore the research question, a quantitative method including one questionnaire for the students (see Appendix) is exploited.  The questionnaire is consisted of twenty four questions which are divided into four parts such as, academic issue, infrastructure issue, attitude towards students and feelings about the study.   

The first fifteen questions are positioned under academic issue. By these questions the researchers want to find out the percentage of satisfaction level of students on the role of the teachers of the department.  These questions focus on either the teachers prepare their lesson plan clear or not, either the teachers take quizzes and other examinations properly or not, either the teachers evaluate the examination scripts of the students fairly or not.

The next four questions are positioned under infrastructure issue. By these questions the researchers want to find out the percentage of satisfaction level of students on the services of infrastructures of the department. This part focuses on either the students are happy with the services of classroom, English Language Lab, smart classrooms and coordinator office room or not.

The questions number twenty and twenty one express the attitude towards student by the faculty members and by the non-teaching staff/administration. These question focuses on either the students are happy with the attitude of the faculty members as well as the non-teaching staff/administration or not.
The last three questions convey the feeling of students about their study. These question focuses on either they have received sufficient feedback on their studies or not, either their capability to work in an international working environment has been improved or not etc. It is worth mentioning that the questionnaire contains almost all sectors which are related to the satisfaction of the students.