The Five Levels of a Clear Communication
1. Observing The Facts: What actually happened?
Describe what you see, hear, feel (touch), taste, smell.
• Possible opening statements: ‘Let me see if I am clear. You said, …
“Is that correct?’
• or “When I see you do …â€(describe actual behaviors).
• or “When I hear you say …â€(describe actual words).
2. Thoughts/Opinions: What were you thinking?
• What thoughts did you have in response to the input described in step one.
• “(When I see you do …) I think …â€
3. Feelings: How did you feel?
• Describe the emotions that you feel in response to the input in step I.
• “(When I hear you say …, I think …) and I feel …â€
4. Meaning/Importance: What did this mean to you?
• Explore and communicate the beliefs, judgements, values, and opinions you have about steps I – III. Describe what meaning these facts, thoughts, and feelings have for you:
• “What this means to me is …â€
5. Actions/Expectations: What do you want? What will you do?
• Clarify what you will choose to do in response to this situation, and clarify what you request and/or expect of the other person.
• “As a result, I will …â€
• “And as a result, I want you to …