Career Development Centre (CDC) > Be a Leader



# "In fact, that management has a need for advanced education - as well as for systematic manager development - means only that management today has become an institution of our society."

# "The best way to predict the future is to create it."

# "Management is doing things right; leadership is doing the right things."

In handling grievance OR A PROBLEM, a considerable amount of time must be spent in talking to employees, gathering data from them and passing on various types of information.

The management should display a sincere interest in the problems of employees and their constructive willingness to help them with a view to gaining not only their confidence but also their utmost loyalty by genuine cooperation.

Problems or Grievances should be handled in terms of their total effect on the organization and not on solely their immediate or individual effect. That means gathering all the facts that serve to explain when, how, where, to whom and why the problem occurred. And, gathering all the information to check the validity of the solutions and thus ascertaining the best possible solution.


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