Make a Customer Feel Special

Author Topic: Make a Customer Feel Special  (Read 2328 times)

Debashish

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Make a Customer Feel Special
« on: November 14, 2011, 08:51:57 AM »
1. Target messages to the customer. This kind of personalization of messaging can be crucial to developing good contact with customers and retaining them over time.

2. Train staff to pay attention to customers and address their needs. In providing good customer focus, it's important to make sure that the people who interact most with the customers are the people who are operating on the principle of customer focus.

3. Have support contacts available to customers. One of the best ways to make customers feel special is to allow them to contact the business in the way that they want. Having a direct phone number, for example, can make customers feel valued, and also helps them to pursue modification of goods or services agreements in a better, more efficient way.

4. Give loyalty rewards. Businesses that put more thought into their loyalty rewards end up retaining customers through a complex process of positive reinforcement. Customers not only see attention being paid to them, but they stand to gain from these thoughtful measures.

5. Get the customers' names right. One of the major elements of making customers feel valued, and developing a personal rapport with them, is to make sure that all of the staff, including those who send out printed or electronic messaging, get the name exactly right. Customers who receive communications with misspelled names almost always draw away from the business in question, feeling that they are not well-known there.

Offline bipasha

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Re: Make a Customer Feel Special
« Reply #1 on: November 20, 2011, 09:38:48 AM »
thanks

Offline sethy

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Re: Make a Customer Feel Special
« Reply #2 on: November 26, 2011, 07:33:27 PM »
It is important in the field of marketing.
Sazia Afrin Sethy
ID:101-11-1366
BBA Department,
Batch: 25th,
Sec: B.

Offline sethy

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Re: Make a Customer Feel Special
« Reply #3 on: November 29, 2011, 11:48:06 AM »
If a customer feel that he/she is special then he/she will increase productivity. 
Sazia Afrin Sethy
ID:101-11-1366
BBA Department,
Batch: 25th,
Sec: B.

Offline nature

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Re: Make a Customer Feel Special
« Reply #4 on: December 08, 2011, 11:02:22 PM »
In marketing it is very much important to make the customer feel happy and special.
Name: Md. Faruque Hossain
ID: 142-14-1436
Department of MBA
Daffodil International  University
Email:faruque_1362@diu.edu.bd

Offline hasibur rahaman

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Re: Make a Customer Feel Special
« Reply #5 on: December 09, 2011, 01:36:52 AM »
Attitudes towards customer is very important in Marketing sense. That's why the knowledge about Consumer Behavior is must..
Md. Hasibur Rahaman
Assistant Administrative Officer
Office of the Dean (FSIT) & Emeritus Professor
Daffodil International University