Author Topic: What is BPO ?  (Read 3414 times)

Offline md

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What is BPO ?
« on: April 02, 2010, 06:53:55 PM »
BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact center services.

BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing.

Given the proximity of BPO to the information technology industry, it is also categorized as an information technology enabled service or ITES. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.

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« Last Edit: April 09, 2010, 12:29:24 PM by md »


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Re: What is BPO ?
« Reply #1 on: April 03, 2010, 11:29:26 PM »
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Offline Nujhat Anjum

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Re: What is BPO ?
« Reply #2 on: October 06, 2016, 03:59:23 PM »