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English / How can you develop your dispute mitigation skill?
« on: July 26, 2019, 03:51:36 AM »
Name:Mobashira Tasnim
Id:161-10-1275
Batch:38th
Dispute happens. It is inevitable. It is going to happen whenever one has people with different expectations.Dispute can be mitigated if steps are taken early in a discussion to diffuse anger and facilitate communication, and it can be resolved by applying a series of thoughtfully applied steps.Here are some tools for avoiding and resolving disputes in the early stages, before they become full-blown conflicts:
1. Staying Calm.
Thomas Jefferson said, "Nothing gives one so much advantage over another as to remain always cool and unruffled under all circumstances."To remain calm,it helps to mitigate the dispute eventually .
2. Listening to Understand.
The only way to settle a dispute or solve any kind of a problem is to listen carefully to what the other person is saying.
Psychologists tell us that anger is a secondary emotion and that it is usually triggered as a defense mechanism to cover up hurt or fear. When someone is angry, there is usually some hurt or fear that he/she is embarrassed about, or perhaps even unaware of because the anger is so all consuming.
3. Attacking the Problem, Not the Person.
One’s point will be heard more clearly if he/she can depersonalize his/her comments and point only at the issue. Rather than accusing people . Obviously, this is easier with e-mail and requires great concentration when in a face-to-face disagreement.
4.Avoiding the Blame Game.
Assigning blame is only helpful in one instance in problem solving - if you assign it to yourself. Generally speaking, figuring out whose fault something is does not do any good if the goal is to fix a problem.
5.Focusing on the Future, Not the Past.
In the past tense, we have the purchase order, the contract, the agreement and the deal as it was understood by all involved. The present and future tenses are where the solution ends. Rather than focusing on what went wrong or who should have done what, the secret to dispute resolution is to treat it like problem solving and focus on what we can be done to resolve the problem.
6. Asking the Right Kind of Questions.
Questions such as "Why is that?" or "What did you think it would be?" make a person who you are talking to defensive. They inherently question the person's judgment or opinion, as well as coming of as curt.
7.Celebrating Agreement!
This kind of negotiation is a hard process. It requires two people to remain in an uncomfortable, potentially confrontational position for a long time to rebuild trust and be creative while trying to figure out the best, rather than the fastest, solution.
Id:161-10-1275
Batch:38th
Dispute happens. It is inevitable. It is going to happen whenever one has people with different expectations.Dispute can be mitigated if steps are taken early in a discussion to diffuse anger and facilitate communication, and it can be resolved by applying a series of thoughtfully applied steps.Here are some tools for avoiding and resolving disputes in the early stages, before they become full-blown conflicts:
1. Staying Calm.
Thomas Jefferson said, "Nothing gives one so much advantage over another as to remain always cool and unruffled under all circumstances."To remain calm,it helps to mitigate the dispute eventually .
2. Listening to Understand.
The only way to settle a dispute or solve any kind of a problem is to listen carefully to what the other person is saying.
Psychologists tell us that anger is a secondary emotion and that it is usually triggered as a defense mechanism to cover up hurt or fear. When someone is angry, there is usually some hurt or fear that he/she is embarrassed about, or perhaps even unaware of because the anger is so all consuming.
3. Attacking the Problem, Not the Person.
One’s point will be heard more clearly if he/she can depersonalize his/her comments and point only at the issue. Rather than accusing people . Obviously, this is easier with e-mail and requires great concentration when in a face-to-face disagreement.
4.Avoiding the Blame Game.
Assigning blame is only helpful in one instance in problem solving - if you assign it to yourself. Generally speaking, figuring out whose fault something is does not do any good if the goal is to fix a problem.
5.Focusing on the Future, Not the Past.
In the past tense, we have the purchase order, the contract, the agreement and the deal as it was understood by all involved. The present and future tenses are where the solution ends. Rather than focusing on what went wrong or who should have done what, the secret to dispute resolution is to treat it like problem solving and focus on what we can be done to resolve the problem.
6. Asking the Right Kind of Questions.
Questions such as "Why is that?" or "What did you think it would be?" make a person who you are talking to defensive. They inherently question the person's judgment or opinion, as well as coming of as curt.
7.Celebrating Agreement!
This kind of negotiation is a hard process. It requires two people to remain in an uncomfortable, potentially confrontational position for a long time to rebuild trust and be creative while trying to figure out the best, rather than the fastest, solution.