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Personal management / 13 Signs of High Emotional Intelligence
« on: October 14, 2019, 07:16:47 PM »
In 1995, psychologist and science journalist Daniel Goleman published a book introducing most of the world to the nascent concept of emotional intelligence. The idea--that an ability to understand and manage emotions greatly increases our chances of success--quickly took off, and it went on to greatly influence the way people think about emotions and human behavior.

But what does emotional intelligence look like, as manifested in everyday life?

For the past two years, I've explored that question in researching my forthcoming book, EQ, Applied. In doing so, I've identified a number of actions that illustrate how emotional intelligence appears in the real world.

Here are 13 of them:

1. You think about feelings.
Emotional intelligence begins with what is called self- and social awareness, the ability to recognize emotions (and their impact) in both yourself and others.

That awareness begins with reflection. You ask questions like:


What are my emotional strengths? What are my weaknesses?
How does my current mood affect my thoughts and decision making?
What's going on under the surface that influences what others say or do?
Pondering questions like these yield valuable insights that can be used to your advantage.

2. You pause.
The pause is as simple as taking a moment to stop and think before you speak or act. (Easy in theory, difficult in practice.) This can help save you from embarrassing moments or from making commitments too quickly.

In other words, pausing helps you refrain from making a permanent decision based on a temporary emotion.

3. You strive to control your thoughts.
You don't have much control over the emotion you experience in a given moment. But you can control your reaction to those emotions--by focusing on your thoughts. (As it's been said: You can't prevent a bird from landing on your head, but you can keep it from building a nest.)

By striving to control your thoughts, you resist becoming a slave to your emotions, allowing yourself to live in a way that's in harmony with your goals and values.

4. You benefit from criticism.
Nobody enjoys negative feedback. But you know that criticism is a chance to learn, even if it's not delivered in the best way. And even when it's unfounded, it gives you a window into how others think.

When you receive negative feedback, you keep your emotions in check and ask yourself: How can this make me better?

5. You show authenticity.
Authenticity doesn't mean sharing everything about yourself, to everyone, all of the time. It does mean saying what you mean, meaning what you say, and sticking to your values and principles above all else.

You know not everyone will appreciate your sharing your thoughts and feelings. But the ones who matter will.

6. You demonstrate empathy.
The ability to show empathy, which includes understanding others' thoughts and feelings, helps you connect with others. Instead of judging or labeling others, you work hard to see things through their eyes.

Empathy doesn't necessarily mean agreeing with another person's point of view. Rather, it's about striving to understand--which allows you to build deeper, more connected relationships.

7. You praise others.
All humans crave acknowledgement and appreciation. When you commend others, you satisfy that craving and build trust in the process.

This all begins when you focus on the good in others. Then, by sharing specifically what you appreciate, you inspire them to be the best version of themselves.

8. You give helpful feedback.
Negative feedback has great potential to hurt the feelings of others. Realizing this, you reframe criticism as constructive feedback, so the recipient sees it as helpful instead of harmful.

9. You apologize.
It takes strength and courage to be able to say you're sorry. But doing so demonstrates humility, a quality that will naturally draw others to you.

Emotional intelligence helps you realize that apologizing doesn't always mean you're wrong. It does mean valuing your relationship more than your ego.

10. You forgive and forget.
Hanging on to resentment is like leaving a knife inside a wound. While the offending party moves on with their life, you never give yourself the chance to heal.

When you forgive and forget, you prevent others from holding your emotions hostage--allowing you to move forward.

11. You keep your commitments.
It's common nowadays for people to break an agreement or commitment when they feel like it. Of course, bailing on an evening of Netflix with a friend will cause less harm than breaking a promise to your child or missing a major business deadline.

But when you make a habit of keeping your word--in things big and small--you develop a strong reputation for reliability and trustworthiness.

12. You help others.
One of the greatest ways to positively impact the emotions of others is to help them.

Most people don't really care where you graduated from, or even about your previous accomplishments. But what about the hours you're willing to take out of your schedule to listen or help out? Your readiness to get down in the trenches and work alongside them?

Actions like these build trust and inspire others to follow your lead when it counts.

13. You protect yourself from emotional sabotage.
You realize that emotional intelligence also has a dark side--such as when individuals attempt to manipulate others' emotions to promote a personal agenda or for some other selfish cause.

And that's why you continue to sharpen your own emotional intelligence--to protect yourself when they do.

Sources: https://www.inc.com/justin-bariso/13-things-emotionally-intelligent-people-do.html

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Future Technology / FUTURE BPO SERVICE WILL BE RUN BY RPA
« on: August 31, 2019, 01:27:49 PM »
Robotic Process Automation (RPA)
The only automation software for today’s enterprise


What is Robotic Process Automation?
Robotic Process Automation is the technology that allows anyone today to configure computer software, or a “robot” to emulate and integrate the actions of a human interacting within digital systems to execute a business process. RPA robots utilize the user interface to capture data and manipulate applications just like humans do. They interpret, trigger responses and communicate with other systems in order to perform on a vast variety of repetitive tasks. Only substantially better: an RPA software robot never sleeps, makes zero mistakes and costs a lot less than an employee.

How is RPA different from
other enterprise automation tools?

In contrast to other, traditional IT solutions, RPA allows organizations to automate at a fraction of the cost and time previously encountered. RPA is also non-intrusive in nature and leverages the existing infrastructure without causing disruption to underlying systems, which would be difficult and costly to replace. With RPA, cost efficiency and compliance are no longer an operating cost but a byproduct of the automation.

How does the Robotic Process Automation work?
RPA robots are capable of mimicking many–if not most–human user actions. They log into applications, move files and folders, copy and paste data, fill in forms, extract structured and semi-structured data from documents, scrape browsers, and more.

Implement fast, achieve ROI fast
An HR service provider from Europe was processing 2,500 sick leave certificates per month with an average handling time of four minutes per item. Within three weeks they implemented an RPA solution and achieved 90% process automation. The RPA robot extracts data from a transaction in SAP, inserts the information into the customer’s systems, and prints it. The HR service provider achieved a return-on-investment within six months, with error rates reduced to 0%, manual effort reduced to 5%, and processing time reduced by 80%.

Reduce effort in the back office
A global retailer was using its store closing reports to validate closing information for each of its registers across hundreds of stores. The store’s employees used a manual and sluggish process to pull up these reports. By automating the process the store freed up its employees to now focus on more customer-centric activities. The RPA robots now move the closing reports to one server, then read and consolidate the needed information for the store’s closing reports.

Improve customer service in the front office
A trade credit insurance company with over 50,000 clients worldwide automated the credit limit request underwriting process. Underwriters were previously gathering information manually, from internal (Risk & Policy) to external (Customer Site, Google News) sources. With RPA, they saved 2,440 hours of human work a month. Employees now use that time to work directly with customers.

What are the business benefits of RPA?
Robots are here to stay. The faster you harvest their potential, the faster you create a competitive edge for your business. Robotic Process Automation delivers direct profitability while improving accuracy across organizations and industries. Enabling RPA to handle any processes will not only transform and streamline your organization’s workflow. It will allow for superior scalability and flexibility within the enterprise, doubled by the fast, tailored response to specific needs. Software robots are easy to train and they integrate seamlessly into any system. Multiply them, and instantly deploy more as you go. They constantly report on their progress so you can go even bigger and better by using operational and business predictability while improving strategically.

Better accuracy
Robotic Process Automation software robots are programmed to follow rules. They never get tired and never make mistakes. They are compliant and consistent.

Improved compliance
Once instructed, RPA robots execute reliably, reducing risk. Everything they do is monitored. You have the full control to operate in accordance with existing regulations and standards.

Fast cost savings
RPA can reduce processing costs by up to 80%. In less than 12 months, most enterprises already have a positive return on investment, and potential further accumulative cost reductions can reach 20% in time.

Super scalable
Across business units and geographies, RPA performs a massive amount of operations in parallel, from desktop to cloud environments. Additional robots can be deployed quickly with minimal costs, according to work flux and seasonality.

Increased speed and productivity
Employees are the first to appreciate the benefits of RPA as it removes non-value-add activities and relieves them from the rising pressure of work.

Expand your automation footprint with Enterprise RPA
Enterprise Robotic Process Automation is the disruptive force in digital transformation. It is the obvious next big step in markets around the globe. Why is this happening? Because RPA is covering a widening range of enterprise processes and delivering more competitive advantages. Enterprise RPA delivers powerful outcomes at unlimited scale, helping companies become digital businesses faster and gain a valuable advantage on their path to AI.

The enterprise RPA market is growing at a CAGR of 65%, from nascent in 2016 to $3 billion in 2021. Likely higher. By 2021, Forrester estimates there will be more than 4 million robots doing office and administrative work as well as sales and related tasks. If adoption continues at this pace, how soon do you think RPA will achieve near-universal adoption? Time to act is now.

Defining Enterprise RPA
A research study by Everest Group, 2018
This is what you can expect from Enterprise RPA, as conveyed by analysts and decision-makers in leading industries. See what enterprises at different stages of adoption maturity think and what they specifically consider to be a best-fit enterprise RPA solution.

Source: https://www.uipath.com/rpa/robotic-process-automation

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Informative sir, Thanks for sharing...

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Coming Out of the BOX / Re: Reposition the Box: New Concept
« on: February 06, 2019, 12:18:40 PM »
Informative sir, Thanks for sharing...

5
Career Opportunity / To Ten (10) Career Skills
« on: February 06, 2019, 12:07:22 PM »
What are the top 10 skills that'll get you a job when you graduate?

Have you got the key skills graduate employers look for? You'll need to give examples of these essential competencies in your job applications and interviews to impress recruiters and get hired.

Graduate employers place a lot of emphasis on finding candidates with the right skills and competencies for their organisations. Depending on the career sector and profession you choose to work in, there could be very specific skills, abilities and knowledge needed to do the job. However, complementing these are general competencies and behaviours that are essential for successful working. These are the key employability skills – the core skills that will make you effective at work, whatever job you do. They are sometimes known as transferable skills because you develop them over time and take them with you as your career develops; think of them as your passport to career success. You'll need to draw on your work experience to give evidence of these skills.

1. Commercial awareness (or business acumen)
This is about knowing how a business or industry works and what makes a company tick. Showing that you have an understanding of what the organisation wants to achieve through its products and services, and how it competes in its marketplace.

2. Communication
This covers verbal and written communication, and listening. It's about being clear, concise and focused; being able to tailor your message for the audience and listening to the views of others.

3. Teamwork
You'll need to prove that you're a team player but also have the ability to manage and delegate to others and take on responsibility. It's about building positive working relationships that help everyone to achieve goals and business objectives.

4. Negotiation and persuasion
This is about being able to set out what you want to achieve and how, but also being able to understand where the other person is coming from so that you can both get what you want or need and feel positive about it.

5. Problem solving
You need to display an ability to take a logical and analytical approach to solving problems and resolving issues. It's also good to show that you can approach problems from different angles.

6. Leadership
You may not be a manager straight away, but graduates need to show potential to motivate teams and other colleagues that may work for them. It's about assigning and delegating tasks well, setting deadlines and leading by good example.

8. Perseverance and motivation
Employers want people to have a bit of get-up-and-go. Working life presents many challenges and you need to show employers that you're the kind of person who will find a way through, even when the going gets tough... and stay cheerful-ish.

9. Ability to work under pressure
This is about keeping calm in a crisis and not becoming too overwhelmed or stressed.

10. Confidence
In the workplace you need to strike the balance of being confident in yourself but not arrogant, but also have confidence in your colleagues and the company you work for.

Source From: https://targetjobs.co.uk/careers-advice/career-planning/273051-the-top-10-skills-thatll-get-you-a-job-when-you-graduate

6
Thank you very much for sharing that. It was a fantastic post ever I read on the forum.

7
Informative... :)

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