Author Topic: Four key conflict resolution skills  (Read 66 times)

Offline tanchi

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Four key conflict resolution skills
« on: May 13, 2018, 10:03:24 AM »
Now a days conflict becomes the most common phenomena in our personal and professional life. here discuss 4 conflict resolution skills:

Four key conflict resolution skills

The ability to successfully manage and resolve conflict depends on four key skills. Together, these four skills form a fifth skill that is greater than the sum of its parts: the ability to take conflict in stride and resolve differences in ways that build trust and confidence.
Conflict resolution skill 1: Quickly relieve stress
The capacity to remain relaxed and focused in tense situations is a vital aspect of conflict resolution. If you don’t know how to stay centered and in control of yourself, you may become emotionally overwhelmed in challenging situations. The best way to rapidly and reliably relieve stress is through the senses: sight, sound, touch, taste, and smell. But each person responds differently to sensory input, so you need to find things that are soothing to you.
Conflict resolution skill 2: Recognize and manage your emotions. Emotional awareness is the key to understanding yourself and others. If you don’t know how you feel or why you feel that way, you won’t be able to communicate effectively or smooth over disagreements. Although knowing your own feelings may seem simple, many people ignore or try to sedate strong emotions like anger, sadness, and fear. But your ability to handle conflict depends on being connected to these feelings. If you’re afraid of strong emotions or if you insist on finding solutions that are strictly rational, your ability to face and resolve differences will be impaired.
Conflict resolution skill 3: Improve your nonverbal communication skills
The most important information exchanged during conflicts and arguments is often communicated nonverbally. Nonverbal communication includes eye contact, facial expression, and tone of voice, posture, touch, and gestures. When you’re in the middle of a conflict, paying close attention to the other person’s nonverbal signals may help you figure out what the other person is really saying, respond in a way that builds trust, and get to the root of the problem.
Simply nonverbal signals such as a calm tone of voice, a reassuring touch, or a concerned facial expression can go a long way toward defusing a heated exchange.
Conflict resolution skill 4: Use humor and play to deal with challenges
You can avoid many confrontations and resolve arguments and disagreements by communicating in a playful or humorous way. Humor can help you say things that might
Otherwise be difficult to express without creating a flap. However, it’s important that you laugh with the other person, not At them. When humor and play are used to reduce tension and anger, reframe problems, and put the situation into perspective, the conflict can actually become an opportunity for greater connection and intimacy.