Customer Relationship Management

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[1] Customer Relationship Management - What is CRM ?

[2] Origin of CRM

[3] Features of CRM

[4] Importance of Customer Relationship Management (CRM)

[5] Customer Relationship Management (CRM) and Marketing

[6] Customer Relationship Management (CRM) and HR

[7] Misunderstandings about Customer Relationship Management (CRM)

[8] What is Customer Relationship ?

[9] Different Types of Customers

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