Job Title: Customer Manager
Location: Dhaka,BD
Organization Name: Inbound Contact Center, Customer Service, Commercial
Job Responsibility:
• Provide one-stop quality Customer Service over phone to ensure positive customer experience
• Proactively aware/inform customers regarding GP products/service
• Sale through inbound and outbound contacts
• Capture customer insights and escalate critical issues / complaints and provide timely feedback
• Maintain targeted KPI on a regular basis
• Serve customers with helping attitude to play a significant role in customer satisfaction, retention and acquisition to enhance Grameenphone brand image.
Education: Undergraduate Level Student (0 to 60 Credits) or equivalent would be preferable
Experience: No experience required
Special Skills Requirements:
• Effective communication skills
• Positive service mindset with helping attitude
• Ability to work under pressure
• Flexibility
• Basic computer literacy and knowledge in office application
Closing Date: 04-Oct-2013.
** To apply:
http://bit.ly/18iwHfS