Employees first, customer second

[shibli]

HCL Technologies, one of India’s fastest growing IT services companies, has embraced a new strategy – Employee First – that places the needs of employees before the needs of customers...

Vineet Nayar is the CEO of HCL Technologies Ltd. Fortune magazine called his leadership style"The World's Most Modern Management," and the London Business School labelled him "the leader of organizational innovation." IDC recognized him as having "the most cohesive and articulate vision" in the IT services sector.

In his best selling book "Employees first, customer second", Vineet Nayar recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar set fire to the imagination of both ...

[sushmita]

I completely agree with Shibli sir. This endeavor should be taken by each good organization;

Hire the best and retain them......

[shibli]

"No one can possibly achieve any real and lasting success or "get rich" in business by conforming to conventional practices or ways of thinking."

[shibli]

"Leadership determines the direction of the company, Organization determines the potential of the company, Personnel determine the success of the company".

[bidita]

I think students first, then employees.....

[Md. Limon Hossain]

Without good employees an organization can not run properly. Those organizations have highly qualified people & retain them are doing best in particular sector. I like the HCL strategy.

[mohin]

It’s a complicated subject. W never can define this as separate regard on importance. Both are important for an organization. Customers are the result of success and employees added value in product or services.

So its combination will be optimum uses of importance.

Mohin

[ymislam]

Dear All,

I really like this train of thought!

Shibli's idea is that it is the employees, i.e. the teachers and staff who are looking after the students. To understand their job better, both teachers and staff need to share their experiences so that students can be better looked after. The question is how can re-training or sharing of experiences be done?

If anyone has any ideas, I can take a workshop based on the idea.

Best regards.

-Yousuf

[shaikat]

I am agree with Shibli sir.

[goodboy]

The post of shibli sir about " HCL APPROACH" BY VEENIT NAYAR is really the grand source of wisdom for the wishers who want to be the best driver of business vehicle................

[shibli]

"You cannot hope to build a better world without improving individuals. We all must work for our own improvement, and at the same time share a general responsibility for all humanity." - Marie Curie

[nature]

Agree with you

[goodboy]

An employee can do the key role of terminate a companies past, present & future...........To perceive the needed options, chances, strategies..............to make customer satisfaction..........Employee development concept can make the best reliability in the core field.......................

[farzanamili]

I agree with Shibli Sir that hiring best people & retaining them & taking out best performances from them can really make organisation successful. When employees see that authority is respecting them,really they feel more attached with organisation & try to give their best by giving ideas and trying to implement these. Really HCL strategy works!

[shibli]

TEN WAYS TO MAINTAIN JOB SATISFACTION:

1. Believe - Believe in what you are doing

2. Be Honest - Trust in yourself and in others

3. Don't be afraid - Fear can and will hold you back - Overcome your fears

4. Be objective - Look at the big picture

5. Respect differences - Be non judgmental

6. Learn from your mistakes - Learning is key

7. Support your co-workers -

8. Be enthusiastic - Enthusiasm is contagious

9. Be results orientated - Performance = potential minus interference

10. Work as part of a team

Bill Gates was asked what are the keys behind your success of your company.

"I have recruited the best people for my organization and i take all the measures to retain them" he replied