Faculty of Humanities and Social Science > English
STUDENTS' RESEARCH WORK-3, SUPERVISED BY MD. MUSTAFIZUR RAHMAN SAMEEN
Mustafizur rRhman:
Appendix
Background Information for Student’s Questionnaire
Please insert √ in the appropriate circle
Gender: Female Male
I am: a 1st year student in the middle of my studies a final year student
Email (Optional): Cell no. (Optional):
The grade on my most recent College-leaving (HSC) certificate was (CGPA):
2.51-3.00 3.01-3.50 3.51-4.00
4.01-4.50 4.51-5.00
My feelings about my Subject:
Very satisfied Satisfied Neutral
Dissatisfied Very dissatisfied
Please insert in the appropriate Circle:
ACADEMIC Issue
Traits Strongly Agree Agree Neutral Disagree Strongly Disagree
1. The teachers prepare the lesson plan clear and logical content.
2. The teachers speak clearly in classroom
3. The teachers give clear, explicit directions for the future plan
4. The teachers give written comments in exam scripts
5. The teachers use appropriate examples and illustrations
6. The teachers do follow up the improvement of students
7. The teachers use class time properly and effectively
8. The teachers keep accurate accounting of student attendance
9. The teachers provide orientation for new students
10. The teachers are sincere to maintain counseling hour
11. The teachers take quizzes and other examination properly
12. The teachers invigilate examination halls properly
13. The teachers suggest standard text books
14. The teachers deliver lecture with up-to-date materials
15. The teachers evaluate the exam paper fairly
Please insert in the appropriate Circle:
INFRASTRUCTURE Issue
Traits Strongly Agree Agree Neutral Disagree Strongly Disagree
16. I am satisfied with the services of Classroom (Size, IT supports Furniture, Power supply)
17. I am satisfied with the services of Coordination Office (Helpful, Communicative, Offline support, Skilled)
18. I am satisfied with the services of English Language Lab (Quality equipment, Seating Capacity, Resource, Enough power supply)
19. I am satisfied with the services of Smart Classroom (IT support, Decoration, Seat Capacity, Sound quality)
Please insert in the appropriate Circle:
ATTITUDE towards Students
Traits Strongly Agree Agree Neutral Disagree Strongly Disagree
20. I am treated respectfully by the faculty members
21. I am treated respectfully by the non-teaching staff/administration
Please insert in the appropriate Circle:
STUDYING (In Department of English)
Traits Strongly Agree Agree Neutral Disagree Strongly Disagree
22. I do receive sufficient feedback on my studies
23. My capability to work in an international working environment has been improved
24. My interest in studying English and cultures has improved
Mustafizur rRhman:
References
Aitken, N. D. (1982). College student performance, satisfaction and retention. Journal of Higher Education, 53, 32-50.
Astin, A., Korn, W., & Green, K. (1987, Winter). Retaining and satisfying students. Educational Record, 36-42.
Bailey, B. L., Bauman, C., & Lata, K. A. (1998). Student retention and satisfaction: The evolution of a predictive model. (ERIC Document Reproduction Service No. ED 424797).
Betz, E. L., Menne, J. W., Starr, A. M., & Klingensmith, John E. (1971). A dimensional analysis of college student satisfaction. Measurement and Evaluation in Guidance, 4(2), 99-106.
Borden, V. M. (1995). Segmenting student markets with a student satisfaction and priorities survey. Research in Higher Education, 36(1), 73-136.
Cheng, Y. C., & Tam, M. M. (1997). Multi-models of quality in education. Quality Assurance in Education, 5, 22-31.
Danielson, C. (1998). Is satisfying college students the same as decreasing their dissatisfaction?(ERIC Document Reproduction Service No. ED 422812).
Elliot, K. M., & Shin, D. (2002). Student satisfaction: An alternative approach to assessing this important concept. Journal of Higher Education Policy and Management, 24(2), 2002.
Fraser, B. J. (1994). Research on classroom and school climate. In D. L. Gabel (Ed.), Handbook of research on science teaching. New York: Macmillan.
Hatcher, L., Kryter, K., Prus, J. S., & Fitzgerald, V. (1992). Predicting college student satisfaction, commitment and attrition from investment model constructs. Journal of Applied Social Psychology, 22(16), 1273-1296.
Kotler, P., & Fox, K. F. (1995). Strategic marketing for educational institutions. Englewood Cliffs: Prentice Hall.
Love, B. J. (1993). Issues and problems in the retention of Black students in predominately White institutions of higher learning. Equity and Excellence in Education, 26(1), 27-37.
Redd, K. E. (1998). Historically black colleges and universities: Making a comeback. New directions for higher education (pp. 33-43). San Francisco: Jossey-Bass.
Sedlacek, W. E. (1987. Black students on White campuses: 20 years of research. Journal of College Student Personnel, 28(6), 484-495.
Stikes, C. S. (1984). Black students in higher education. Carbondale, IL: Southern Illinois University Press.
Suen, H. K. (1983). Alienation and attrition of Black college students on a predominately white campus. Journal of College Student Personnel, 24(2), 117-121.
Suhre, J. M., Jansen, P. W. A., & Harskamp, E. G. (2006). Impact of degree program satisfaction on the persistence of college students. Higher Education, 54, 207-226.
Tinto, V. (1993). Leaving college. (2nd ed.). Chicago: University of Chicago Press.
Mustafizur rRhman:
Conclusion
The study concludes with the statement that the student’s satisfaction level regarding the education quality and administrative services of the Department of English of Daffodil International University is a positive step and it ensures the students’ needs and wants.
Some finding have found in academic and administrative aspects of the department of English of Daffodil International University through this study. Students are very satisfied with accurate accounting of their attendance kept by their teacher, with the quizzes and other examination taken properly by the teachers etc. Students are also pleased with the services of classrooms, environment, and attitude of the teachers towards the students. Students are not satisfied with the evaluation of examination scripts by the teachers, with the services of smart classrooms, coordination office, English Language Lab etc.
The students of the department of English want written comments in their examination scripts by the teachers. They also want standard text books, more counseling hours, more examples on specific topics etc. They also want more IT support, seating capacity, sound system in smart classroom and English Language Lab etc.
Mustafizur rRhman:
Recommendations
The recommendations for the department to improve students’ satisfaction level regarding academic quality and administrative services are stated below -
• The department should make sure that the teachers are evaluating the exam scripts of the students fairly. Otherwise it will create a spot on the reputation of the department.
• The teacher should give appropriate examples and illustrations to the students. It helps the students to understand a difficult topic easily.
• The teacher should give standard books to the students which will be helpful to grasp the literature of a particular time as well as linguistic terms.
• The teacher should follow up the improvement of the students regularly. Otherwise the weak students will remain weak forever.
• The teachers should be responsible about maintain the counseling hour. It will help the student to know the lesson very clearly which they couldn’t understand in their class hour. It is the responsibility of a teacher to increase the consciousness about counseling hour among the students.
• The teacher should give written comments in exam scripts. Otherwise the students will not mark their mistakes and they will not improve in their examinations.
• The teachers should provide the up-to-date materials to the students. The world is updating day by day. For this reason the students should be updated day by day and to do this the teacher should help them.
• The authority should give more concentration on the services of smart classroom by giving well decoration, proper sound system, IT facilities and well organized seating capacity.
• The authority should give concentration on the services of English Language Lab. They should be focused on the quality equipment, seating capacity, resource and enough power supply.
• The coordination office should be more helpful towards the students. They should help the students to solve their academic and administrative problems.
• The non-teaching staff/administration should be friendlier to the students. The job of the non-teaching staff is to help students as well as teachers in the department. So they have to do their job sincerely.
Mustafizur rRhman:
• Students are not satisfied with the attitude of the teachers to do follow up the improvement of the students. A teacher knows very well about the students’ quality and merit. It is a teacher’s responsibility to do his best to improve the quality of a weak student. To do this, the teacher should do the follow up the improvement of the students. The teachers of the Department of English are doing this fluently.
Students are not satisfied with the counseling hour of the teachers. Counseling hours help a weak student to improve. But according to the students it is visualized that an average number of teachers are sincere to maintain the counseling hour.
8 – 15% students are dissatisfied with these academic services and 28 – 32% students are neutral on these sections. Though these are sensitive issue, a clear statement is must. But these 30% students are confused about the services. If they receive these services properly then they would be able to choose a clear answer. It means that they are not familiar with these services or they are not pleased with these.
• Students are not happy with the English Language Lab. Only 62% students are satisfied with the services of the lab. Rests of the students are not satisfied with the quality equipment, seating capacity, resource and enough power supply of the lab. 10% students are fully dissatisfied with the services of ELL and 28% are in neutral position. If these 28% students are really satisfied with ELL then they would choose the positive position. It means they are in confusion with ELL.
• Students are not totally satisfied with the Smart Classroom. It could be an advantage of the department. Though it is not available in whole department, the students of English department of English are not familiar with this classroom very well. So the satisfaction level is poor as guessed.
• Only 62% students believe that their capability to work in an international working environment has been improved. The rests of the students are not satisfied with the statement. It means the environment proved by the department is not up to the mark.
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