STUDENTS' RESEARCH WORK-3, SUPERVISED BY MD. MUSTAFIZUR RAHMAN SAMEEN

[Mustafizur rRhman]

Background
The measurement of students’ satisfaction can be useful to post-secondary institutions to help them to pinpoint their strength and identify areas of improvement. In order to grasp the complexity of that learning experience, it is not enough to know the degree to which students are satisfied. It is important to understand the factors that contribute to students’ satisfaction. The purpose of this study is to identify aspects of the educational experience that are associated with former students; overall expression of satisfaction. Determining which features of the student’s experience are most closely related to satisfaction may provide information about actions that can be taken to maintain high levels of satisfaction and improve students’ learning.

In order to collect data of Department of English of Daffodil International University, the researchers have asked 50 students of the department to make an overall statement about their satisfaction with their studies.  Their answers provide a wealth of information for exploring the dimensions of student satisfaction. The survey also gathers information about current students’ academic achievement and further education outcomes. 

In questionnaire, there are 24 questions. Five probable answers are attached with every question. The five answers carrying five different values like Strongly Agree = 5, Agree = 4, Neutral = 3, Disagree = 2, Strongly Disagree = 1.
 

[Mustafizur rRhman]

Review of Literature
Student satisfaction refers to the attraction, pride, or positive feeling that the students develop toward the program or institution (Danielson, 1998; Hatcher, et al., 1992). Strike (1984) indicated that the level of students’ positive feeling or satisfaction is associated with students’ being able to find adequate resources to meet their academic and social interests.

The students’ ability to project and implement their self concepts as a students or viewing themselves as part of the institution is also related to their positive feeling of satisfaction (Sedlacek, 1987; Stikes, 1984). The students’ positive feeling and satisfaction is also contingent to the students’ academic and social experiences obtained at the particular institution (Aitken, 1982; Betz, Menne, Starr, & Klingensmith, 1971; Danielson, 1998; Hatcher, et al., 1992; Stikes 1984; Tinto, 1993).

The academic and social experiences of students are the vehicles that drive students into the life of the institution (Tinto, 1993). In his Interaction theory into argues that student persistence can be predicted by their degree of integration. He refers to two kinds of integration; academic and social integration. Academic integration refers to how students perform academically (grades) and social integration is how the students interact with faculty (Suhre, Jansen, and Harskamp, 2006).

Previous studies have shown that students who report positive academic and social experiences expressed greater satisfaction with their overall college experience (Bailey, et al., 1998; Danielson, 1998; Tinto, 1993). Other key determinants of student satisfaction include academic performance, quality of curriculum, quality of instruction, quality of academic advising, student satisfaction with major, and the level of isolation felt by the student (Aitken, 1982). Interaction between faculty members and students is also a factor affecting student satisfaction in their academic experiences (Allen, 1987; Betz, et al., 1971; Love, 1993; Tinto, 1993). This implies that sufficient and positive faculty-student interaction will contribute to overall student satisfaction (Danielson, 1998; Nettles, et al., 1986; Tinto, 1993). Interaction with fellow students is also associated with student satisfaction (Aitken, 1982).

[Mustafizur rRhman]

Introduction
Good education is probably the most important factor for the national economic development. Demand and quality of higher education remain a big concern for decades in Bangladesh.

Private education sector is growing rapidly in Bangladesh over the past few years. Competition in this sector has become very keen. So far most of the private universities in our country have been earning high returns for relatively little efforts. To survive in the competition and for the sustainable growth, better satisfaction of the students is needed. This paper is mainly attempted to identify the determinants of satisfaction of the students of Department of English of Daffodil International University. A total number of 50 students of the department are selected as sample for the study. The result reveals the most of the students’ satisfaction depend on some factors of academic and administrative issues such faculty members’ teaching quality, services of classrooms, services of English Language Lab etc.

Student satisfaction has become a major challenge for the departments and it has been recognized that students’ satisfaction is the major source of competitive advantage and this satisfaction also leads towards students’ retention, attraction for new students and positive word for speech communication. It has been recognized and reported in earlier studies that long term survival and success of the departments depending upon the quality of services and the effort made by them to achieve that distinguished one department from other departments.

[Mustafizur rRhman]

Abstract
This paper explores the students’ satisfaction level regarding the education quality and administrative services of the Department of English of Daffodil International University. The specific objective of the research is, to know about the students’ needs and wants; to identify the problems which cause students’ dissatisfaction if any. It also aims to prescribe doable suggestions on ways to improve the satisfaction of the students. The research is done on the basis of a questionnaire survey from the students’ point of view to improve the education quality as well as the administrative services of Department of English of Daffodil International University.

[Mustafizur rRhman]

Acknowledgement
At first we would like to thank the almighty Allah for giving us the opportunity and capability to complete this research. Then we would like to thank our parents for all the sacrifices that they have made on our behalf.
Then, we would like to take the opportunity to express our appreciation to our honorable supervisor, Mr. Md. Mustafizur Rahman, Assistant Professor, Department of English, Faculty of Humanities and Social Science, Daffodil International University for his proper guidelines and suggestions to complete the research.
We would like to express our gratitude to Ms. Umme Kulsum, Assistant Professor and Head, Department of English, Faculty of Humanities and Social Science, Daffodil International University and Mr. Hasan Ashik Rahman, Lecturer, Faculty of Humanities and Social Science, Daffodil International University for their kind guideline and advice which has helped us to complete this research.
Our special thanks go for Mr. Amlan Kishore Singha Moon, Assistant Officer, Career Development Center, Daffodil International University for his endless support and proper guideline to complete this research. We are also grateful to our siblings and cousins for their cordial support to make this research a successful one. At the end we would like to express appreciation to our friends and seniors who have given their opinions, information and suggestions to complete this research.

[Mustafizur rRhman]

Table of Contents
Title   Page No.
Table of Contents   IV
List of Illustrations   V
Acknowledgement   VI
Abstract   VII
Introduction   1
Literature Review   2
Background   3
Research Design and Methodology   4
Data Collection and Analysis   6
     Academic Issue   8
     Infrastructure Issue   16
    Attitude Towards Students   18
    Feeling after Studying in English   19
Findings   21
Recommendations   24
Conclusion   26
References   27
Appendix   29

[Mustafizur rRhman]

Students’ Satisfaction Level towards Education Quality and Administrative Services in the Department of English of Daffodil International University

[Mustafizur rRhman]

   




Research
on
“Students’ Satisfaction Level towards Education Quality and Administrative Services in the Department of English of Daffodil International University”

Prepared by

Nusrat Binta Abdullah               Md. Masud Parvaj
M. A. Final in English                M. A. Final in English
ID: 141-22-307                     ID: 141-22-304
Department of English               Department of English
Daffodil International University             Daffodil International University



Supervised by
Md. Mustafizur Rahman
Assistant Professor
Department of English
Daffodil International University




Date of Submission: 17.04.2014

[Binoy]

Good initiative!