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The Five Levels of a Clear Communication

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bidita:
The Five Levels of a Clear Communication

1. Observing The Facts: What actually happened?
Describe what you see, hear, feel (touch), taste, smell.
• Possible opening statements: ‘Let me see if I am clear. You said, …
“Is that correct?’
• or “When I see you do …”(describe actual behaviors).
• or “When I hear you say …”(describe actual words).

2. Thoughts/Opinions: What were you thinking?
• What thoughts did you have in response to the input described in step one.
• “(When I see you do …) I think …”

3. Feelings: How did you feel?
• Describe the emotions that you feel in response to the input in step I.
• “(When I hear you say …, I think …) and I feel …”

4. Meaning/Importance: What did this mean to you?
• Explore and communicate the beliefs, judgements, values, and opinions you have about steps I – III. Describe what meaning these facts, thoughts, and feelings have for you:
• “What this means to me is …”

5. Actions/Expectations: What do you want? What will you do?
• Clarify what you will choose to do in response to this situation, and clarify what you request and/or expect of the other person.
• “As a result, I will …”
• “And as a result, I want you to …

BRE SALAM SONY:
actually this five part is very important fact for batter communication.
thanks for your kind post.

kazi shahin:
I always give importance on non-verbal communication.

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