Music on hold (MOH)

[munna99185]

Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service. Music on hold is sometimes referred to as phone on hold, message on hold, on hold messaging, hold music, etc. [source:wikipedia.com]

Sayed Farrukh Ahmed
Assistant Professor
Faculty of Business & Economics
Daffodil International University