গ্রামীণ ফোনে চাকরির বিজ্ঞপ্তি (ছাত্রছাত্রীরাও আবেদন করতে পারবে)
পদের নাম : কাস্টমার সার্ভিস ও ট্রেইনি অফিসার
Job Title:Customer Service
Job Type: Full Time
Job Category: IT & Telecommunication
Deadline: 10 Oct,2015
Educational Qualification:
Undergraduate Level Student (0 to 60 Credits) or equivalent would be preferable
Experience:
No experience required
Requirement:
Special Skill
Effective communication skills
Positive service mindset with helping attitude
Ability to work under pressure
Flexibility
Basic computer literacy and knowledge in office application
Instruction :
Please apply through the following link:
https://career.grameenphone.com/login/show/id/75Job Detail:
Junior Trainee-Apprenticeship Program
Department: Customer Service
Division: Customer Experience and Service
Close Date 10-10-2015
Role Overview: Inbound Contact Center, Customer Service, Customer Experience and Service
Job Responsibility
1.Provide one-stop quality Customer Service over phone to ensure positive customer experience
2.Proactively aware/inform customers regarding our products/service
3.Sale through inbound and outbound contacts
4.Capture customer insights and escalate critical issues / complaints and provide timely feedback
Maintain targeted KPI on a regular basis
5.Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance Grameenphone’s brand image
6.Gain knowledge through various training sessions on corporate culture, communication, service mindset, etc.
বাংলাদেশ সময়: ০৯০৯ ঘণ্টা, ০৩ অক্টোবর ২০১৫
লেটেস্টবিডিনিউজ.কম/এসডিএম
