Principles of Total Quality Management

[tanzina_diu]

Total quality management represents a set of management principles that focus on quality improvement as the driving force in all functional areas and at all levels in a company. These principles are;

1.   The customer defines quality, and customer satisfaction is the top priority.
2.   Top management must provide the leadership for quality.
3.   Quality is a strategic issue and requires a strategic plan.
4.   Quality is the responsibility of all employees at all levels of the organization.
5.   All functions of the company must focus on continuous equally improvement to achieve strategic goals.
6.   Quality problems are solved through cooperation among employees and management.
7.   Problem solving and continuous quality improvement use statistical quality control methods.
8.   Training and education of all employees are basis for continuous quality improvement.

[Nusrat Nargis]

thanks apu.

[Shahnoor Rahman]

Thanks for sharing.

[munna99185]

TQM is crucial for business success.

Sayed Farrukh Ahmed
Assistant Professor
Faculty of Business & Economics
Daffodil International University

[Rozina Akter]

nice post

[Shah Alam Kabir Pramanik]

Thanks for Sharing

[sajib]

Principles Of TQM

 

1- Be Customer focused: Whatever you do for quality improvement, remember that ONLY customers determine the level of quality. Whatever you do to foster quality  improvement, training employees, integrating quality into processes management, ONLY customers determine whether your efforts were worthwhile.
 

 2-Insure Total Employee Involvement: You must remove fear from work place, then empower employee... you provide the proper environment.

 
3- Process Centered: Fundamental part of TQM is to focus on process thinking.
 

4- Integrated system:  All employee must know the business mission and vision. An integrated business system may be modeled by MBNQA or  ISO 9000
 

5- Strategic and systematic approach: Strategic plan must integrate quality as core component.
 

6-  Continual Improvement: Using analytical, quality tools, and creative thinking to become more efficient and effective.
 

7- Fact Based Decision Making: Decision making must be ONLY on data, not personal or situational thinking.
 

8- Communication: Communication strategy, method and timeliness must be well defined.

[Nurul Mohammad Zayed]

Informative ........

[Showrav.Yazdani]

Thanks for Sharing.
Regards,
Dewan G. Y. Showrav
Lecturer
Dept. of Business Administration