Electronic government and public administration

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Offline Md. Fouad Hossain Sarker

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Electronic government and public administration
« on: July 22, 2018, 11:20:58 AM »
Electronic government encompasses all government roles and activities, shaped
by information and communications technologies (ICTs). Going well beyond
analogies to e-commerce, it encompasses the four domains of governance and
public administration: the state’s economic and social programs; its relationships
with the citizen and the rule of law (e-democracy), its internal operations and its
relationship with the international environment. E-government builds on three
evolving forces: technology, management concepts and government itself. It has
given rise to several phenomena that are redefining the public sector environment,
including the International Institute of Administrative Sciences. Four aspects
of e-government have lasting impacts on public administration: citizen-centered
service, information as a public resource, new skills and working relationships, and
accountability and management models. The challenges of e-government are
even more acute in developing countries, although it also offers solutions. Public
administration in all countries requires new thinking and leadership to ensure that
e-government realizes its full potential.

The emergence of electronic government1 — both in practice and in concept — has
been one of the important developments in public administration in the past ten
years. It has introduced new vocabulary, theoretical models and linkages between
disciplines and between theory and practice. By its nature, e-government is an evolving
phenomenon. Only provisional judgements can be made about the relationship
between e-government and public administration, and it is a risky venture indeed to
predict e-government’s future direction and scope.
This article looks at e-government in a comparative public administration context.
There is no generally accepted definition of e-government, so the article begins
by proposing a description of what it is and what it concerns. It then reviews how
Md. Fouad Hossain Sarker
Assistant Professor and Head
Department of Development Studies
Faculty of Humanities and Social Sciences
Daffodil International University