"Road safety can fairly be viewed as a consumer right within the purview of the Consumers’ Rights Protection Act 2009 and this perspective can help fight many irregularities well ahead of any untoward occurrence. If the passengers know that road safety is their consumer right in exchange for the fare they pay to get transport service, they can work collectively to minimise the road hazards. The Consumers’ Rights Protection Act 2009 defined, inter alia, a recipient of any service, if availed for a consideration, as a consumer [Section 19(d)]. According to this definition, not only goods and medicines but also services paid for, render a person as a consumer. From this context, every passenger on roads, air or waterways is a consumer and is entitled to every right provided by the said Act."
For the details, visit: thedailystar.net/law-our-rights/news/road-safety-consumer-right-1856965