Daffodil International University
Faculties and Departments => Business Administration => Business & Entrepreneurship => BBA Discussion Forum => Topic started by: rahim2008 on June 22, 2013, 01:24:03 PM
-
One –to –one dispute resolution is an informal method that involves two employees resolving their disputes through face-to-face communication and without direct intervention by management.
Major features of the model are as follows:
1.Disputing parties
2.Channel of communication
3.Disputing issues
4.Skill sets used to resolve disputes
5.Skills that inhibit the process of resolution
6.Role of colleagues
7.Outcome