Daffodil International University
Human Resource Development Institute => HRDI => Topic started by: shibli on July 09, 2010, 12:14:53 PM
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HCL Technologies, one of India’s fastest growing IT services companies, has embraced a new strategy – Employee First – that places the needs of employees before the needs of customers...
Vineet Nayar is the CEO of HCL Technologies Ltd. Fortune magazine called his leadership style"The World's Most Modern Management," and the London Business School labelled him "the leader of organizational innovation." IDC recognized him as having "the most cohesive and articulate vision" in the IT services sector.
In his best selling book "Employees first, customer second", Vineet Nayar recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar set fire to the imagination of both ...
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I completely agree with Shibli sir. This endeavor should be taken by each good organization;
Hire the best and retain them......
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"No one can possibly achieve any real and lasting success or "get rich" in business by conforming to conventional practices or ways of thinking."
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"Leadership determines the direction of the company, Organization determines the potential of the company, Personnel determine the success of the company".
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I think students first, then employees.....
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Without good employees an organization can not run properly. Those organizations have highly qualified people & retain them are doing best in particular sector. I like the HCL strategy.
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It’s a complicated subject. W never can define this as separate regard on importance. Both are important for an organization. Customers are the result of success and employees added value in product or services.
So its combination will be optimum uses of importance.
Mohin
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Dear All,
I really like this train of thought!
Shibli's idea is that it is the employees, i.e. the teachers and staff who are looking after the students. To understand their job better, both teachers and staff need to share their experiences so that students can be better looked after. The question is how can re-training or sharing of experiences be done?
If anyone has any ideas, I can take a workshop based on the idea.
Best regards.
-Yousuf
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I am agree with Shibli sir.
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The post of shibli sir about " HCL APPROACH" BY VEENIT NAYAR is really the grand source of wisdom for the wishers who want to be the best driver of business vehicle................
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"You cannot hope to build a better world without improving individuals. We all must work for our own improvement, and at the same time share a general responsibility for all humanity." - Marie Curie
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Agree with you
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An employee can do the key role of terminate a companies past, present & future...........To perceive the needed options, chances, strategies..............to make customer satisfaction..........Employee development concept can make the best reliability in the core field.......................
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I agree with Shibli Sir that hiring best people & retaining them & taking out best performances from them can really make organisation successful. When employees see that authority is respecting them,really they feel more attached with organisation & try to give their best by giving ideas and trying to implement these. Really HCL strategy works!
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TEN WAYS TO MAINTAIN JOB SATISFACTION:
1. Believe - Believe in what you are doing
2. Be Honest - Trust in yourself and in others
3. Don't be afraid - Fear can and will hold you back - Overcome your fears
4. Be objective - Look at the big picture
5. Respect differences - Be non judgmental
6. Learn from your mistakes - Learning is key
7. Support your co-workers -
8. Be enthusiastic - Enthusiasm is contagious
9. Be results orientated - Performance = potential minus interference
10. Work as part of a team
Bill Gates was asked what are the keys behind your success of your company.
"I have recruited the best people for my organization and i take all the measures to retain them" he replied
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Even Warren Buffet makes mistakes:
http://www.minyanville.com/businessmarkets/articles/thestreet-warren-buffett-berkshire-hathaway-investment/12/14/2010/id/31692
http://www.investinganswers.com/a/buffetts-big-gaffes-even-legends-make-mistakes-1686
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There are many factors that affect job satisfaction and that what makes employees happy with their jobs varies from one person to another and from day to day. Job satisfaction is also influenced by the
employee's personal characteristics, the manager's personal characteristics and management style, and the nature of the work itself. Managers who want to maintain a high level of job satisfaction in the work force must try to understand the needs of each member of the work force. For example, when creating work teams, managers can enhance worker satisfaction by placing people with similar backgrounds, experiences, or needs in the same workgroup. Also, managers can enhance job satisfaction by carefully matching workers with the type of work. For example, a person who does not pay attention to detail would hardly make a good inspector, and a shy worker is unlikely to be a good salesperson. As much as possible, managers should match job tasks to employees' personalities.
http://www.enotes.com/business-finance-encyclopedia/job-satisfaction>
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"Find meaning in your work, even if your job is un-challenging, or boring,
finding meaning will make it much more bearable, if indeed that is how you feel.(that
your work is unbearable)
There are three levels of meaning that we as teachers can obtain from our work.
1. No meaning. Work makes no sense to you
2. Work has meaning because it supports you and your family
3. Work has meaning in itself because you are contributing to something great or
you are making the world a better place.
The important thing here is that to some of us, work has no meaning, or that the job
they do has no meaning (to them). The difference is that some people understand the
meaning of their work, and sadly some don't."
http://www.enotes.com/business-finance-encyclopedia/job-satisfaction>
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"The word mistake was born with Adam and Eve who ate the fruit Apple though the Almighty had forbidden them to do so. We are all HUMAN.. WE MAKE MISTAKE! Human beings are prone to error, because of arrogance, envy, and pride.
These three keep one tightly bound within illusion.
When one is tightly bound within illusion, one falls prey to ignorance.
If one were to become a "true human being", illusion and ignorance would become discarded relics that were once contained within ones 'past'.
Ignorance and illusion cause a human being to utilize poor judgment, which in turn leads one to make unnecessary errors and mistakes.
Excessive desires is a powerful magnet that draws one towards ignorance and illusion"
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Find the 3 Ingredients to Job Satisfaction
Far too many people toil away in jobs that leave them dissatisfied. To avoid — or remedy — an unhappy job situation, find a position that allows you to do three things:
What you like to do. If what you enjoy doing most is useful, it ought to be part of your career.
What you do best. Many people spend years trying to improve areas of weakness. Focus your energy on mastering what you're good at.
What is valuable to the organization. Figure out how your particular strengths can be used to better your company, unit, or team. A sense of contribution will make you feel more engaged.
If your current role doesn't fulfill all three, talk with your manager about changing some of your responsibilities. If there is a real mismatch, consider switching organizations or careers.
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Managing Yourself: Can You Handle Failure? - Harvard Business Review
hbr.org
Free online business articles and news at Harvard Business Review. Read a preview of Managing Yourself: Can You Handle Failure?, by Ben Dattner and Robert Hogan.
http://hbr.org/2011/04/managing-yourself-can-you-handle-failure/ar/1?cm_mmc=email-_-newsletter-_-management_tip-_-tip062211&referral=00203&utm_source=newsletter_management_tip&utm_medium=email&utm_campaign=tip062211
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thank you....for the links