Daffodil International University

Career Development Centre (CDC) => Career Guidance => Various Resource for Career Development => Topic started by: bidita on September 07, 2010, 04:15:07 PM

Title: The Five Levels of a Clear Communication
Post by: bidita on September 07, 2010, 04:15:07 PM

The Five Levels of a Clear Communication

1. Observing The Facts: What actually happened?
Describe what you see, hear, feel (touch), taste, smell.
• Possible opening statements: ‘Let me see if I am clear. You said, …
“Is that correct?’
• or “When I see you do …”(describe actual behaviors).
• or “When I hear you say …”(describe actual words).

2. Thoughts/Opinions: What were you thinking?
• What thoughts did you have in response to the input described in step one.
• “(When I see you do …) I think …”

3. Feelings: How did you feel?
• Describe the emotions that you feel in response to the input in step I.
• “(When I hear you say …, I think …) and I feel …”

4. Meaning/Importance: What did this mean to you?
• Explore and communicate the beliefs, judgements, values, and opinions you have about steps I – III. Describe what meaning these facts, thoughts, and feelings have for you:
• “What this means to me is …”

5. Actions/Expectations: What do you want? What will you do?
• Clarify what you will choose to do in response to this situation, and clarify what you request and/or expect of the other person.
• “As a result, I will …”
• “And as a result, I want you to …

Title: Re: The Five Levels of a Clear Communication
Post by: BRE SALAM SONY on September 07, 2010, 04:45:18 PM

actually this five part is very important fact for batter communication.
thanks for your kind post.

Title: Re: The Five Levels of a Clear Communication
Post by: kazi shahin on September 08, 2010, 03:15:31 AM

I always give importance on non-verbal communication.