InBox/In-Tray Assessment

[Sultan Mahmud Sujon]

You've got a job opening... again.

The last two hires didn't work out so well. Their resumes had all the necessary qualifications; and in the interview they gave all the right answers. They were both pleasant and appeared capable. You really believe that each of them would turn out to be a fabulous employee. But when it came time to actually do the job, they were both disasters.

The first one had no clue how to prioritize her activities and she ran around like a chicken with its head cut off, trying to meet deadlines and failing miserably. The second wasn't much better: he could organize his day but couldn't solve a problem to save his life. He was constantly at the door, asking you to make decisions and tell him what to do.

You can't go through this again. You've now learned the hard way that what an employee says that he or she can do or will do is often very different from what he or she actually does do.

So you've got to find a way to assess how an employee will actually perform when faced with the reality of daily tasks. What do you do? You use an Inbox or In-Tray Assessment.

https://www.mindtools.com/pages/article/newTMM_75.htm