1. Planning and organizing
Ability to visualize, prioritize and translate goals to short term & long term work plans
Ability to optimize time
2. Problem solving and decision making
Analytical Skills / Logical reasoning & maturity in information analysis & interpretation and makes clear, consistent, transparent decisions; acts with integrity in all decision making; Presentation of evaluated / well considered solutions /alternatives, Status Reporting & Timely Escalation of issues
3.Innovation and creativity
New & out -of the box thinking / Lateral thinking / Imagination, Generate ideas for new projects/ Initiating workable ideas, techniques, solutions, Willingness to change/try new approaches & Initiative to improve efficiency
4.Process and results orientation
Process adherence, Attitude of first –time right & Quality of deliverables, Schedule -adherence and Quantity of completed assignments within deadlines, Customer Delight - internal & external
5. Personality
Being self-motivated, keeping focused , positive and productive, Learning /Development orientation and Adaptability, Accountability, Leadership and Integrity
6. Team and Interpersonal Skill
Contribution to team-work & team success, Building trust, empathy, mutual understanding and cooperation
7. Communication
Connects with peers, subordinates and customers, actively listens, clearly and effectively shares information, demonstrates effective oral and written communication skills
8. Contribution to organizational goals and system
Internalisation & projection of <Company Name> Vision, Culture & Business model, Adherence to , organizational systems and Processes, cost consciousness, Organisational Responsibility & Discipline ,Contribution to Knowledge Management and Organizational Learning, Initiative in company activities & Contribution to company morale and spirit
9. Quality improvement
Strives for efficient, effective, high quality performance; delivers timely and accurate results; resilient when responding to situations that are not going well; takes initiative to make improvements
10. Leadership
Accepts responsibility for own work; develops trust and credibility; demonstrates honest and ethical behavior
11. Service focus
Values the importance of delivering high quality service to internal and external clients; understands the needs of the client; customer service focus; shares accountability for results provided