Pillars of TQM in Libraries

[librarian]

The five pillars are:
1.   Product (Service)
2.   Process (Library materials process)
3.   Organization (University libraries)
4.   Leadership (Lead by the librarians)
5.   Commitment ( Provide proper services)

As an explanation of the five pillars, the product (service) is the focal point for organization purpose and achievement. Quality in the product (service) is impossible without quality in the process. The right organization is meaningless without the proper leadership. Strong, bottom-up commitment is the support for all the rest. Each pillar depends upon the other four, and if one is weak all are weak.