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Employees first, customer second
shibli:
HCL Technologies, one of India’s fastest growing IT services companies, has embraced a new strategy – Employee First – that places the needs of employees before the needs of customers...
Vineet Nayar is the CEO of HCL Technologies Ltd. Fortune magazine called his leadership style"The World's Most Modern Management," and the London Business School labelled him "the leader of organizational innovation." IDC recognized him as having "the most cohesive and articulate vision" in the IT services sector.
In his best selling book "Employees first, customer second", Vineet Nayar recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar set fire to the imagination of both ...
sushmita:
I completely agree with Shibli sir. This endeavor should be taken by each good organization;
Hire the best and retain them......
shibli:
"No one can possibly achieve any real and lasting success or "get rich" in business by conforming to conventional practices or ways of thinking."
shibli:
"Leadership determines the direction of the company, Organization determines the potential of the company, Personnel determine the success of the company".
bidita:
I think students first, then employees.....
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