The most successful retail sales professionals will posses the following attributes:
1. They will be warm and friendly with a passion for service. They are optimistic and outgoing by nature with the ability to easily engage strangers in conversation and utilize excellent listening skills to understand customer needs, at times even needs unrecognized by the customer.
2. They will be professional, knowledgeable, and authoritative possessing great expertise about the products they sell. They strive for continuous improvement through hard work, practice, and a dedication to ongoing learning.
3. They will be entrepreneurial, resourceful and agile. They will have a personal business plan that talks to customer acquisition, retention and increased share of wallet. They will strive to achieve their goals and course correct as needed. They look for opportunities to exceed their customers’ expectations, to surprise and delight by going “above and beyond” the norm
4. They will be successful, renowned, and preeminent. They have developed a personal clientele, loyal repeat customers who have become their fans because the service they provide adds value to the product. Their customers refer others to them. They have a positive reputation in the marketplace for their expertise and service – they are the best.[/size]
