"E-banking, the latest generation of electronic banking transactions, opened up new window of opportunity to the existing banks and financial institutions. Compared to private and foreign banks, nationalized commercial banks are far behind implementing internet banking system in banking transactions. Nationalized commercial banks provide ATM services with very few branches and also the computerized branches are very small except the foreign commercial banking. Most of the banks did not have the IT infrastructure and proper security features.
In Bangladesh most of the people were illiterate and obviously they were technology ignorant. But among the literate portion many of them had computer phobia. So these people could not trust on the internet banking services. To gain the confidence on internet banking the overall computer literacy must be developed. With that goal government had taken initiative even in the root level to develop it literacy in the country. This would be a perfect ground for the development of internet banking. However, with banking customers growing increasingly comfortable with the digital lifestyle, but Bangladeshi customers were not aware about e-banking. E-banking was the important issue in world but Bangladesh is a developing country with the limited infrastructure facility and limited skill manpower. Computer literacy was found very few and information technology was in the infant position. The prospect of automated banking is no doubt huge in Bangladesh but the existing banking system with a touch of automation will be running up to the next 50-60 years."
