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inter-personal skill

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shibli:
Resolving conflict is an art of communication.

Use interpersonal communication skills.
Tips for resolving conflicts

Make sure that you remain calm at all times.

Speak with a non-provoking tone of voice; quietly, slowly, and calmly.

Listen to the other person carefully without interrupting them.

Respect the other person when voicing your own opinion or point of view.

Let the other person know that you understand them fully by asking questions pertaining to his or her

understanding and repeating what the person is saying.

Use humour if possible.

shibli:
Try placing yourself in the other person's shoes.

Try not to be judgmental. Do not do anything to embarrass the other person. Do not accuse the other person of anything. Also, do not punish or scold them.

Do not stand close to them. Stand a few feet away from them.

Make sure that your posture, body language, and tone of voice is non-threatening.

Do not talk with the other person in front of a group of people. Go into an office or some other place to discuss the situation. (Caution: Do not go into place that will prevent you from receiving help if you need it.)

shibli:
Make sure that what you say is simple, clear and direct.

Do not take anything the other person says personally when he or she is angry, because they probably do not mean it.

Make sure that you are not alone just in case the other person becomes very hostile.

If you are having a heated argument with another person, save your feelings and opinions for another time and place.

Do not rush.

Let the other person know that you do not want to fight, but that you want to resolve the situation in a friendly manner.

Make sure that you apologize for anything you may have said or done to offend them

shibli:
DEAR TEACHERS

Become aware of your communication style
Improve your Interpersonal competence
Reduced conflict in the workplace
Increase productivity!

Thank-You!

Avril Z Daley
Helen Stills Professional Development Day
Montego Bay

shamsi:
I think it is the best definition of Interpersonal Skill as it covers all in a brief note:

"3-Factor Model of interpersonal competence

Inter-personally competent people:
are self aware. They use this awareness to better understand others and to adapt their behaviour accordingly.
build and nurture strong, lasting, mutually beneficial relationships.
resolve conflict in a positive manner. (Bilanich)"

Thanks Shibli sir.

Regards

Shamsi

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