Faculties and Departments > Faculty Forum
inter-personal skill
shibli:
Aggressive Communicator: Get to the point right away. Speak directly and clearly. Since aggressive types can be brutally honest and sometimes inconsiderate, it is important to take what they say with a grain of salt. Usually their criticism and confrontational matter isn't meant to be taken personally.
Passive Communicator: It can be particularly frustrating to talk to a passive communicator because they may seem to not have any opinion of their own. Though it may be frustrating, avoid being pushy or confrontational. Passive communicators just need time to feel comfortable with others.
shibli:
Passive-Aggressive Communicator: Just as passive-aggressive communicators are a combination of two styles, an approach to them must be a combination as well. Recognize that talking to them might be frustrating like with the passive communicator (since they avoid conflict), but it also important to not take anything they say or do personally (like with the aggressive types), because it may conflict with what they say.
shibli:
Many causes of conflict arise due to miscommunication.
Once you understand your own communication style pitfalls, you can correct them and communicate more effectively.
Remember “Aggression breeds Aggressionâ€!
shibli:
Conflict occurs in situations in which there is opposition. Opposition occurs when a solution cannot be found in a disagreement.
Conflict is a disagreement through which the parties involved perceive a threat to their needs, well-being, interests or concerns.
Perceive a threat can be physical, emotional, power, status, intellectual, etc.
Conflict is healthy and a normal part of any human relationship.
shibli:
Conflict resolution involves identifying areas of agreement and areas of compromise so that a solution to the disagreement or conflict occurs.
There are five methods to handle conflict:
Running away
Being obliging to the other party
Defeating the other party
Winning a little/ losing a little
Co-operating
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