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inter-personal skill

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shibli:
GOOD COMMUNICATION SKILLS INVOLVE

active listening,
giving and receiving criticism,
dealing with different personality types, and
nonverbal communication.

shibli:
3-Factor Model of interpersonal competence

Inter-personally competent people:
are self aware. They use this awareness to better understand others and to adapt their behaviour accordingly.
build and nurture strong, lasting, mutually beneficial relationships.
resolve conflict in a positive manner. (Bilanich)

shibli:
Interpersonal skill is a set of behaviours which allow you to communicate effectively and unambiguously in a face-to- face setting.
 
They can also be thought of as behaviours which assist progress towards achieving an objective.

Interpersonal relationship skills help us to relate in positive ways with our family members, colleagues and others. This may mean being able to make and keep friendly relationships as well as being able to end relationships constructively

shibli:
There are just six interpersonal skills which form a process that is applicable to all situations:

Analyzing the situation

Establishing a realistic objective

Selecting appropriate ways of behaving

Controlling your behaviour

Shaping other people's behaviour

Monitoring our own and others' behaviour

shibli:
We define types of interpersonal relationships in terms of relational contexts of interaction and the types of expectations that communicators have of one another to participate in positive, caring, and respectful relationships.

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