inter-personal skill

[shibli]

Aggressive Communicator: Get to the point right away. Speak directly and clearly. Since aggressive types can be brutally honest and sometimes inconsiderate, it is important to take what they say with a grain of salt. Usually their criticism and confrontational matter isn't meant to be taken personally.

Passive Communicator: It can be particularly frustrating to talk to a passive communicator because they may seem to not have any opinion of their own. Though it may be frustrating, avoid being pushy or confrontational. Passive communicators just need time to feel comfortable with others.

[shibli]

Passive-Aggressive Communicator: Just as passive-aggressive communicators are a combination of two styles, an approach to them must be a combination as well. Recognize that talking to them might be frustrating like with the passive communicator (since they avoid conflict), but it also important to not take anything they say or do personally (like with the aggressive types), because it may conflict with what they say.

[shibli]

Many causes of conflict arise due to miscommunication.

Once you understand your own communication style pitfalls, you can correct them and communicate more effectively.

Remember “Aggression breeds Aggression”!

[shibli]

Conflict occurs in situations in which there is opposition. Opposition occurs when a solution cannot be found in a disagreement.

Conflict is a disagreement through which the parties involved perceive a threat to their needs, well-being, interests or concerns.

Perceive a threat can be physical, emotional, power, status, intellectual, etc.

Conflict is healthy and a normal part of any human relationship.

[shibli]

Conflict resolution involves identifying areas of agreement and areas of compromise so that a solution to the disagreement or conflict occurs.

There are five methods to handle conflict:
Running away
Being obliging to the other party
Defeating the other party
Winning a little/ losing a little
Co-operating

[shibli]

Resolving conflict is an art of communication.

Use interpersonal communication skills.
Tips for resolving conflicts

Make sure that you remain calm at all times.

Speak with a non-provoking tone of voice; quietly, slowly, and calmly.

Listen to the other person carefully without interrupting them.

Respect the other person when voicing your own opinion or point of view.

Let the other person know that you understand them fully by asking questions pertaining to his or her

understanding and repeating what the person is saying.

Use humour if possible.

[shibli]

Try placing yourself in the other person's shoes.

Try not to be judgmental. Do not do anything to embarrass the other person. Do not accuse the other person of anything. Also, do not punish or scold them.

Do not stand close to them. Stand a few feet away from them.

Make sure that your posture, body language, and tone of voice is non-threatening.

Do not talk with the other person in front of a group of people. Go into an office or some other place to discuss the situation. (Caution: Do not go into place that will prevent you from receiving help if you need it.)

[shibli]

Make sure that what you say is simple, clear and direct.

Do not take anything the other person says personally when he or she is angry, because they probably do not mean it.

Make sure that you are not alone just in case the other person becomes very hostile.

If you are having a heated argument with another person, save your feelings and opinions for another time and place.

Do not rush.

Let the other person know that you do not want to fight, but that you want to resolve the situation in a friendly manner.

Make sure that you apologize for anything you may have said or done to offend them

[shibli]

DEAR TEACHERS

Become aware of your communication style
Improve your Interpersonal competence
Reduced conflict in the workplace
Increase productivity!

Thank-You!

Avril Z Daley
Helen Stills Professional Development Day
Montego Bay

[shamsi]

I think it is the best definition of Interpersonal Skill as it covers all in a brief note:

"3-Factor Model of interpersonal competence

Inter-personally competent people:
are self aware. They use this awareness to better understand others and to adapt their behaviour accordingly.
build and nurture strong, lasting, mutually beneficial relationships.
resolve conflict in a positive manner. (Bilanich)"

Thanks Shibli sir.

Regards

Shamsi