Qualilty Guru:Armand V Feigenbaum

[Mrittika Shil]

Armand V Feigenbaum was the originator of “total quality control”, often referred to as total quality. He defined it as:

“An effective system for integrating quality development, quality maintenance and quality improvement efforts of the various groups within an organisation, so as to enable production and service at the most economical levels that allow full customer satisfaction”.

He saw it as a business method and proposed three steps to quality:


•  Quality leadership
•  Modern quality technology
•  Organisational commitment