Globally organisations of all sizes and industries are pursuing AI-driven automation to help improve productivity and profitability. The question is: if AI develops to a point where machines will take over humans’ jobs, what will those jobs be? Here are five examples of what the future could look like.
The advancement of new technologies such as Amazon Alexa and Google Home could potentially see human receptionists replaced, with voice-activated response getting all the details necessary instead. Employers lose business opportunities when office receptionists are not available to respond to every customer, or take calls from potential customers. However, if ever there was a job that needs the human touch it is surely this one.
Students are asked to set up a webcam on their computer or phone, instead of sitting in front of an interviewer. Questions appear on the screen, and interviewees are asked to make a video recording of their answers. Powerful algorithms scan the videos and pick up the words or phrases that the interviewees are using, and how confidently they answer. The AI interviews are used to help narrow down the thousands of applicants involved, until a shortlist is made and final in-person interviews take place.
RoboCop may not yet be available, but China announced plans in November to build an unmanned police station powered by AI in Wuhan in Hubei province. Chinese financial paper Caijing Neican, reports that it will offer simulated driver examinations and provide registration services, thanks to state-of-the-art facial-recognition technology. It will be introduced to help users avoid sitting at stations for long periods of time, sign up for accounts, or download apps. The cutting-edge AI technology will access all the individuals’ information as soon as it sees the person’s face.
The future for telemarketers looks bleak. AI is already being used to find the best advertisement targets to make it easier for customers to learn about the most attractive products and services online. Direct customer advertisement would also not be needed in the long run, with direct phone sales falling in popularity as the age of digital advertisements goes from strength to strength.
One of the most obvious ways in which AI will make inroads is in accounting and bookkeeping, which can be easily automated. A range of accounting software facilitators already offer automated data entry, and other bookkeeping practices. The move is being promoted as essential as it will diminish mistakes introduced by human error, but most importantly of all, it will also be faster and work out at a lower cost.