Abstract
Governance of public administration, systems and utilities has been a subject of debate for quite
some time now, particularly in the developing economies. After having used the omnipotent weapon
of Information Technology to gain competitive advantage in businesses, IT experts have started
focusing on exploiting the potential of Information Technology for the benefit of common man. Political
leaders have been eyeing Information Technology as a useful CyberRath, which will take them to the
seat of power in the next elections. E-Governance, which promises to make public services
inexpensive, responsive, and truly transparent, has been inviting attention from polity, bureaucracy,
and the businesses alike, though for different reasons. Most of the Indian states are following the
SMART (Simple, Moral, Accountable, Responsive, and Transparent) Model of e-governance. On the
flip-side, there are criticisms that most of the sites, which are created by government departments,
are dysfunctional, dated, have ineffective links, and do not encourage interactive communication with
the population. In nutshell, for implementing a concept like e-governance, there is a total
transformation of the public systems and procedures led by a change in the administrative mind-set.
In this paper, the author has attempted to review the concept of e-governance; technology
requirements and impediments to e-governance; need for re-engineering as a pre-cursor to egovernance;
and made certain recommendations for implementing e-governance solutions. The
experiences of Indian governments have been used for discussions.
Keywords: E-Governance, Information & Communications Technology, Information Technology in
Government, Information Technology Management
