IoT watch helps hotel enhance services and iron out housekeeping logistics
In the hospitality industry, guest service has always been the cornerstone of a successful property. Now, Germany’s Steigenberger Hotels and Resorts is using Microsoft IoT technologies to enhance hotel management and help staff deliver timely service and improve operational efficiencies.
At the start of each shift, housekeeping employees strap on a smart watch powered by Windows IoT Core and Azure IoT. The IoT-enabled watch, manufactured by Microsoft partner Trekstor, uses Wi-Fi and Bluetooth to enable staff and managers to communicate by voice or text. It also runs a version of the hotel’s property-management solution that enables managers to trace and dispatch staff to fulfill guest needs in real time, as well as iron out the logistical challenges of daily housekeeping.